Customer Success Team Administrator
3 weeks ago
**About Taskworld**
Taskworld is a top-rated online collaboration and task/project management software designed to streamline project management, collaboration, delegation, and communication. It enables teams to efficiently manage tasks, track progress, and access performance metrics. Taskworld allows team members to assign and receive tasks, add followers, share comments, store unlimited files, and organize projects effectively.
**Role**:
**Key Responsibilities**:
- Serve as the central point of contact for administrative tasks within the Customer Success team.
**Primary Responsibilities**:
**Administrative Support**:
- Act as the central point of contact for administrative tasks within the Customer Success team.
- Pull and distribute quarterly renewal data to Customer Success Managers (CSMs) based on their portfolios.
- Create and manage invoices for customer subscriptions and store them accurately in the CRM system.
- Implement and manage customer subscriptions in the internal system.
**Data and CRM Management**:
- Ensure the CRM system is up-to-date with accurate subscription and invoice information.
- Maintain organized records of customer accounts and renewals.
**Secondary Responsibilities**:
**Customer Support**:
- Respond to customer inquiries in Thai and English, ensuring timely and professional communication.
- Collaborate with the development team by reporting issues, tracking their status, and following up to ensure resolution.
**Customer Experience Enhancement**:
- Proactively work to maintain high levels of customer satisfaction.
- Identify trends in customer feedback to recommend improvements to processes and systems.
**Requirements**:
- 1 year of customer support experience or admin experience
- Excellent organizational skills
- Proficient in English (both spoken and written); proficiency in Thai would be a strong advantage.
- Customer-centric mindset
- Excellent communication and collaboration skills to present and solve customers’ problems together with other teams
- Ability to work under pressure with limited supervision
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