Assistant Manager, Cx Trainer
4 weeks ago
Position Summary
1. Strengthen customer service capabilities and techniques by building training plans, implementing, evaluating and post-managing training courses.
2. Improve repair capabilities through monitoring status of training by each business unit, intensify curriculums for low-performers.
3. Provide the optimum customer services through trainings about service mindset, counseling skills and repair techniques.
Role and Responsibilities
1. [Training plan setting] Prepare to build various courses and curriculums to nurture service forces to strengthen customer service capability.
2. [Training course operation] Prepare to execute training by opening a training course, notifying training courses, selecting lecturers, preparing materials, managing classrooms and manage training performances.
3. [System operation and management] Prepare to manage training operation system and develop a strategy to improve training processes.
4. [Certification system management] Prepare to manage low performers, re-training, and assessment, and strengthen capability by operating service training certificate system.
5. [Training contents management] Prepare to plan and develop various and differentiated training contents.
Skills and Qualifications
- Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways
- Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions
- Normally receives little instruction on day-to-day work and receives general instructions on new assignments
- Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience
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