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Trainer-native Japanese
4 weeks ago
Jobcode: ID-TR-YT-JP-XXXX01
**~Responsibility~**
- Conducts the full scope of activities required to deliver new hire and on-going training for Customer Support. On-going training classes include soft skills training, process training, and product training.
- Develop and formulate training curriculum, conduct classroom training and individual coaching and knowledge assessment to new and existing CS executives with the objective to ensure superb and consistent service quality delivery.
- Responsible for the cross-functional coordination of all training and quality assurance and customer experience improvement initiatives.
- Should be accountable for the development of Training and Quality Assistance (QA) as well as the day-to-day management of quality monitoring and improvement initiatives.
**~Qualification~**
- Preferred 3-5 years’ experience as a trainer in a Contact Centre / Customer Service
- Bachelor’s degree in any Major
- Solid knowledge and understanding of contact center technology, processes, and operations
- Strong training /accreditation program design experience
- Advanced presentation, interpersonal, time management, and organizational skills
- Proficiency in using Microsoft products such as Excel, PowerPoint, Word;
- Ability to communicate results to management and in a fast-paced environment;
- Customer-centricic and attention to detail
- Ability to work both independently and in a team environment
- Outstanding organizational skills with multitasking skills
雇用形態: 正社員
給与: ฿90,000.00 (月給) 以上
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