Human Resource Business Partner

1 week ago

กรงเทพมหานคร, Thailand ShopBack Full time

**Our Journey**

ShopBack started as a spark of inspiration one night in 2014 when Henry and Joel were brainstorming ideas in Henry’s car. That lightbulb moment — earning Cashback while shopping online — was just the beginning. Fueled by the countless possibilities, the team locked themselves in a hotel room for 24 hours to code the very first prototype. Their mission? To revolutionize shopping by helping advertisers market more cost-effectively, while making every purchase more rewarding for shoppers.

Today, ShopBack is the leading shopping, rewards, and payments platform in Asia-Pacific, empowering 45 million shoppers across 12 markets. With 20,000+ partners and over half a million transactions daily, we’re redefining the way the world shops. As we expand globally, we’re looking for adventurous, driven individuals to help us build **The World’s Most Rewarding Way to Shop**.

Reporting to the Regional HRBP in Singapore and partnering closely with the leadership team across the South-East Asia region, the HRBP advises managers on employee lifecycle management, talent management and drives a high-performance culture while taking a hands-on approach in HR operations.

Acting as the primary point of contact for managers and employees in markets in the South-East Asia region, you will work with the in-country leaders to understand their operations and to drive performance through their teams. This is a challenging role where you will grow professionally, while directly impacting employee experience and organizational growth across the region. To be successful, you must operate at both strategic and operational levels as an individual contributor.

**Responsibilities**:

- Partner with stakeholders in markets in the South-East Asia region(such as Thailand, Philippines, Indonesia etc) to acquire in-depth knowledge of their operations and teams, and deliver HR policies and strategy within the business units.
- Ensure successful onboarding processes in assigned markets, enhancing the initial employee experience.
- Leverage data and insights, propose and track action plans to address and improve engagement and retention.
- Guide leaders and managers on performance management and enhance their effectiveness in people management and talent development.
- Manage employee disciplinary issues and advise managers on handling each case appropriately.
- Act as a culture guardian and promoter, understanding the team’s culture and championing core values in all aspects of work and performance.
- Transform high-level people strategies into ground-level execution by customizing project plans and implementations, assisting team leads in organizational changes.
- Assist in designing new organizational structures or re-aligning team members to optimize performance and growth.
- Establish and manage strong relationships and engagement with staff at all levels becoming a trusted partner for proactive outreach.
- Deliver excellent employee experience through seamless and efficient management of each step of the employee life cycle, from onboarding to career transitions.
- Provide insights on requirements for critical HR projects, support business case scenarios to drive the betterment of employee experience and HR service delivery.
- Other ad-hoc tasks as assigned.

**Requirements**:

- 5 to 8 years of relevant HR management, with experience supporting SEA or other regional countries, preferably in eCommerce or technology companies.
- Bachelor’s degree from a reputable University
- Excellent command of English, both written and spoken is required as you will need to drive partnership and communication with stakeholders across markets.
- Proficiency in other languages (such as Thai, Bahasa Indonesia, etc) is an advantage to manage stakeholders in local markets.
- Good knowledge of employment legislation in SEA, with strong experience in employee relations.
- Proficient in dealing with people data, metrics and providing insights through analytics.
- Ability to effectively influence, communicate, and present at all levels of the organization.
- Ability to deal with ambiguity at all times, needs to understand and react quickly to changing priorities even when not all the information is available.
- Strong work ethics, ability to handle confidential information sensitively and with integrity,
- Good planning, organizing, analytical and problem-solving skills
- Comfortable with fast-paced environments and not afraid to "roll up your sleeves" to get things done.
- Adept at working with diverse teams of different cultures and personalities.
- Demonstrated ability to take initiative and strong “can-do” attitude.
- ** Location Based: ShopBack Philippines or Bangkok Office**_(Relocation Support Provided)_**

**ShopBackers' DNA**

**Grit -**We tackle all challenges head-on, working together to solve problems and achieve success.

**Hunger**:

- We value hard work, and having relentless drive.

**Speed -**We move fast and have a bias for action,

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