![Pasona HR Consulting Recruitment (Thailand) Co.,Ltd](https://media.trabajo.org/img/noimg.jpg)
Sea Export Customer Service
1 week ago
Job ID
49440
Business
Transportation, Logistics, Warehouse
Job Detail
This position is primarily responsible for managing export transactions in the Sea Freight Business Unit, including all related activities for an assigned base of accounts. Besides, also responsible for setting priorities for the team, expediting transactions and tasks to meet customer expectations and government requirements, and monitoring the quality of service including documents produced by the team by performing the following duties.
Team of 10-15 staffs.
Position Purpose:
1. Lead a highly professional and motivated Customer Service team responsible for providing a customer focused approach in Sea Freight Export.
2. Coordinate department activities and special projects. Supervise CS staff in accordance with Company policies and procedures.
3. Supervise the Sea Export Customer Service processes and accomplish a pro-active approach throughout the Sea Export section.
4. Create and maintain relationships with customers and K Line Logistics overseas affiliated and colleagues.
Jobs/Responsibilities (include but are not limited to):
5. Manages and monitors the workload of each Sea Export Team member to ensure accuracy, and balance tasks among staff.
6. Monitors the team’s performance and identifies transactions, support CS teams in guidance and problem solving, allocate new accounts to individual team members, and tasks that require special handling or expediting.
7. Establishes workflow processes, reviews and revises these as needed in accordance with customer needs, Company standards and ISO policies /assigns work to staff, monitor section performance and ensure section KPIs are reach.
8. Responsible for product operational and sales activities as assigned by Sales Team and/or General Manager.
9. Ensures the timeliness of Billing, File Closing, Document Turnover and Booking as well as Monthly Reporting for Senior Management.
10. Ensures Company compliance of all applicable local and international laws, regulations, and legal obligations.
11. Ensures that the staff is properly trained and handles shipments in compliance with AFR (Japan), ISF & AMS (USA) regulations.
12. Oversees, trains and advises team members and clients in areas of export administration regulations, consular regulations, other government agency regulations, billing system, accounting procedures and export services.
13. Reviews and audits work process.
14. Coordinate with Sea carriers and consolidators for space bookings and equipment to meet committed service levels, negotiates rates with providers i.e., Carriers, NVOCC.
15. Responds to rate requests received from clients and overseas offices/agents.
16. Performs / supervises timely closing/billing (invoice release) & accountability for profit of all shipments assigned.
17. Responsibilities include participating in the interviewing, hiring, and training employees; planning, assigning, and directing work processes; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
18. Joint visits with Marketing & Sales to existing customers upon request.
Salary
40,000 - 45,000 (THB)
Location
Bangkok
Required work
experience
1. Male/Female. Age between 30-40 years old
2. Bachelor's Degree in Business Administration, Marketing or other related field.
3. At least 5 years of experience in 'Sea-Export Freight Forwarding' industry with minimum 3 years in management leve with subordinate at least 5 persons.
4. Good understanding of AFR (Japan), ISF & AMS (USA) regulations as well as knowledge of all other government agency regulations governing Sea Export shipments.
5. have knowledge of Incoterms, ISO 9001 procedures and hazardous materials regulations.
6. Intermediate level of English
-
กรุงเทพมหานคร, Thailand บริษัท พีเอ แอนด์ ซีเอ จำกัด Full time**OD23060904** **POSITION : Sea Export Customer Service Assistant Manager / Manager** **COMPANY DATA** MANAGE BY: JAPANESE TYPE OF BUSINESS / PRODUCT: I.A.T.A Approved air cargo sales agency LOCATION: Surawongse, Bangkok SALARY: 45,000 - 55,000 - Manages and monitors the workload of each Sea Export Team member to ensure accuracy, and balance tasks among...
-
Customer Services
2 weeks ago
กรุงเทพมหานคร, Thailand Adecco Full time**About the Company**: Our client is an Leading International Freight Forwarder company in Thailand. a Customer Service Representative specializing in Sea Freight. In this role, you will be responsible for handling all operational procedures related to export and import shipments in both sea and air transport. Your primary focus will be on providing...
-
Manager, Seafreight Export Customer Service
4 weeks ago
ลาดกระบัง, กรุงเทพมหานคร, Thailand บริษัท ดีเอสวี แอร์ แอนด์ ซี จำกัด Full timeการคมนาคมขนส่ง 10/02/2023 - คุณสมบัติพื้นฐาน - งานประจำ- 5 - 10 ปี- กทม. (ลาดกระบัง)- ปริญญาตรีหรือสูงกว่า- สามารถเจรจาต่อรองได้-...
-
Sea Export Customer Service
1 week ago
บางรัก, กรุงเทพมหานคร, Thailand บริษัท จัดหางาน อาร์จีเอฟ เอชอาร์ เอเจนท์ (ไทยแลนด์) จำกัด Full timeเมื่อวานนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 5 - 10 ปี- กทม. (บางรัก)- ปริญญาตรี- 30,000 - 60,000 บาท/เดือน- หน้าที่และความรับผิดชอบ - Manages and monitors the workload of each Sea Export...
-
Officer Coordinator
2 weeks ago
กรุงเทพมหานคร, Thailand Lexzau, Scharbau GmbH & Co. KG Full time**Officer Coordinator (Sea Freight Export)** **Your Responsibilities** - Coordinate with Sea Export Operations - Coordinate with Sea Export Shipping Department - Coordinate export document with the Customer or Shipper - Coordinate with carrier or co-loader - Issue HBL - Submit SI, VGM and DGD to the carrier or co-loader - Issue the correct document to...
-
Operation Export Officer
1 week ago
กรุงเทพมหานคร, Thailand CloudCommerce Full timeFASTSHIP is a Thailand's top-notch cross border logistics platform aggregating over 15 top door to door delivery service providers including UPS, FedEx, Aramex, SF Express, USPS, PostNL and ThailandPost. Our strategy is to expand the business range to compete with a rapidly growing ecommerce business in SEA through innovative, technology-driven and a broad...
-
Customer Service Export
3 weeks ago
สาทร, กรุงเทพมหานคร, Thailand Reeracoen Thailand Full time**Industry**: Logistics - ** Job Description**: ・To be a Customer Service (CS) in both Exports and Import ・Maintain Export shipping (Booking, Shipping documents) ・To focus on Sea Export - ** Requirement**: [Must] ・Bachelor’s Degree in any fields ・4 years of experience in Logistics business focus on Sea Export ・Worked experience in the...
-
Sea Freight Export Customer Services
3 weeks ago
กรุงเทพมหานคร, Thailand Wisma Forwarding Limited Full timeSea freight export customer services **ประจำสำนักงานใหญ่สุรวงศ์** **จังหวัด** กรุงเทพมหานคร (เขตบางรัก) **อัตราค่าจ้าง** ตามบริษัทพิจารณา **รูปแบบงาน** งานประจำ...
-
Import - Export Customer Service Coordinator
2 weeks ago
บางนา, กรุงเทพมหานคร, Thailand บริษัท ชิปโก้ ทรานสปอร์ต (ประเทศไทย) จำกัด Full timeการคมนาคมขนส่ง วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 0 - 1 ปี- กทม. (บางนา)- ปริญญาตรีหรือสูงกว่า- สามารถเจรจาต่อรองได้-...
-
Sea Freight Customer Service Manager
3 weeks ago
กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full timeJob ID 49040 Business Others Job Detail - Response to oversea agent related to rate and operation issues - Contact and build the best relationship with the shipping line and forwarder - Contact key customers, listen, and create any S.O.P. according to their requirements - Immediately solve problems with arisen - Communicate and coordinate with other...
-
Sea Export Operations Officer
3 weeks ago
คลองเตย, กรุงเทพมหานคร, Thailand Bollore Logistics Asia Pacific Full time**ABOUT THE ROLE** **Seafreight Export Operations Officer will responsible for ocean operation and documentation process.** **WHAT YOU WILL BE DOING** **Operation** - **Coordinate with customer, sales, overseas offices and suppliers to manage sea export bookings as per company working instructions and guideline in timely manner**: - **Verify buying &...
-
Customer Service Manager
2 weeks ago
กรุงเทพมหานคร, Thailand Lexzau, Scharbau GmbH & Co. KG Full time**Your Responsibilities** - To provide excellent customer service and maintain excellent Operational Customer relationship management to Customs Clearance Import/Export customers - To cooperate within Customs Clearance operation department Import/Export and intra department with transport and freight (if any) in problem solving, report status and provide...
-
Customer Service Officer
3 weeks ago
กรุงเทพมหานคร, Thailand Dextra Group Full time**MAIN DUTIES AND RESPONSIBILITIES**: - Customer service support for After sales Tools & parts to ensure smooth deliveries and excellent customer experience / satisfaction. - Preparation of documents for export by air or sea - Communication of shipment information to clients - Assist customers with their shipment follow up - Maintain a high level of...
-
Customer Services
4 weeks ago
กรุงเทพมหานคร, Thailand Smart Search Recruitment Full time**Our client is a leading multinational company in the trade of pulp, paper, and board who specializes in sourcing and solutions for printing and packaging across global markets. With an impressive track record spanning over three decades and a relentless drive for growth, they have established over 15 offices worldwide. Our client is now seeking an...
-
Export Customer Service Officer
4 weeks ago
กรุงเทพมหานคร, Thailand Honour Lane Logistics Co., Ltd. Full timeExport Customer Service Officer **จังหวัด** กรุงเทพมหานคร (เขตบางรัก) **อัตราค่าจ้าง** 25,000-30,000 **รูปแบบงาน** งานประจำ (Full Time) **อัตรา** 2 **รายละเอียดงาน** -...
-
Sea Freight Customer Service Manager
3 weeks ago
กรุงเทพมหานคร, Thailand Reeracoen Thailand Full time**Industry**: Logistics - ** Job Description**: - Response to oversea agent related to rate and operation issues. - Contact and build the best relationship with the shipping line and forwarder. - Contact key customers, listen, and create any S.O.P. according to their requirements. - Immediately solve problems with arisen. - Communicate and coordinate with...
-
Sea Export Supervisor
2 weeks ago
กรุงเทพมหานคร, Thailand Bollore Logistics Asia Pacific Full timeWHAT YOU WILL BE DOING Seafreight Export Supervisor will supervise seafreight export team in arranging shipments from Thailand to destination effectively. Operations, Documentations & Invoicing - Supervise Sea Export Operations & Documentations staff in arranging export shipment from Thailand as per standard operating process and KPI in timely manner -...
-
Custom Clearance Manager
4 weeks ago
กรุงเทพมหานคร, Thailand Ancor Full timeClient company: Our client is a global freight forwarder company with a worldwide network, offering complete logistic solutions including trucking air and sea freight, customs clearance (including consultancy services) and warehousing for import and export shipments. **Job Highlight** - Customs Brokerage, Customs Clearance (Sea freight). - Classify, verify,...
-
Customer Service Officer
4 weeks ago
บางรัก, กรุงเทพมหานคร, Thailand บริษัท สยาม อะซึมา มัลติ ทรานส์ จำกัด Full timeCustomer Service Officer (พิธีการศุลกากร) รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตบางรัก) สาขาอาชีพหลัก : การค้าระหว่างประเทศ...
-
Customer Service
2 weeks ago
ลาดกระบัง, กรุงเทพมหานคร, Thailand Eagles Air & Sea (Thailand) Co., Ltd. Full timeCustomer Service (Sea Freight Pricing) รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตลาดกระบัง) สาขาอาชีพหลัก : การค้าระหว่างประเทศ สาขาอาชีพรอง :...