Customer Service Manager
5 months ago
**Your Responsibilities**
- To provide excellent customer service and maintain excellent Operational Customer relationship management to Customs Clearance Import/Export customers
- To cooperate within Customs Clearance operation department Import/Export and intra department with transport and freight (if any) in problem solving, report status and provide proactive solution to customers
- To receive claims, complaints, questions, concerns and suggestions from customers and cooperate within departments involved to ensure customer operational problems or issues are resolved or provide proper guidance promptly
- Prepare Corrective & Preventive Action & Non - conformance Service
- To monitor KPI and assure that committed KPI’s are met to customer satisfaction
- Identify, Prepare and roll out Improvement Plan to close operational gaps
- To issue MOM from customer operational meeting and conduct internal improvement meeting across related departments
- To be key focal contact for Sales team in rolling out new customer implementation, SOP training, billing and selling rate to operation
- Following up on Track & Trace report and support data to customer
- Any special assignment by superior
**Your Profile**
- Bachelor’s degree or Higher in related fields
- 5 years working experience in the same field
- Owns a car & driver license
- Good experience in Sea freight & Customs Import / Export Clearance process
- Good Command of English (written and spoken)
- Able to multitask, prioritize, and manage time efficiently
- Able to analyze data, statistics and translate results into better solutions
- Computer skills with Microsoft Office
- Excellent knowledge in Customer Service and highly service minded mentality
**We offer**
- For more information visit our Website.
- **Contact Person**
- Thodsawat Chaksupa
-
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