Manager, Seafreight Export Customer Service

4 weeks ago

ลาดกระบง กรงเทพมหานคร, Thailand บริษัท ดีเอสวี แอร์ แอนด์ ซี จำกัด Full time

การคมนาคมขนส่ง

10/02/2023
- คุณสมบัติพื้นฐาน
- งานประจำ- 5 - 10 ปี- กทม. (ลาดกระบัง)- ปริญญาตรีหรือสูงกว่า- สามารถเจรจาต่อรองได้- หน้าที่และความรับผิดชอบ

**Position Purpose**:

- Lead a highly professional and motivated Customer Service team responsible for providing a customer focused approach in Sea Freight Export.
- Coordinate department activities and special projects. Supervise CS staff in accordance with Company policies and procedures.
- Supervise the Sea Export Customer Service processes and accomplish a pro-active approach throughout the Sea Export department.
- Create and maintain relationships with customers and DSV overseas colleagues.

**Job Functions - Principal Accountabilities**:
1. Supervision of Sea Export Customer Service department activities.

2. Coordinate department activities and special projects to ensure quality and meet timetables.

3. Call forward coordination and service decisions that meet customer requirements and maximize profit of DSV.

4. Laise and report customer requirements and service failures to relates parties (e.g. overseas station, Document Processing unit, Transportation etc.)

5. Provide forwarding knowledge support to customer service under control, allocate new accounts to individual team members.

6. Coordinate with Sea carriers and consolidators for space bookings and equipment to meet committed service levels.

7. Communicate all customer specific SOPs to appropriate staff.

8. Support CS teams in guidance and problem solving.

9. Monitor department performance and ensure department KPIs are met.

10. Joint visits with Marketing & Sales to existing customers upon request.
- คุณสมบัติ
- Bachelor’s degree or higher in any field.
- At least 5-10 years’ experience in Freight Forwarding Business or related fields.
- Strong in Sea Fright Forwarder Export from Freight Forwarding Industry.
- Operational experience in similar capacity
- Preferably with working experience in multinational freight forwarder
- Strong interpersonal and cooperate with all levels including management.
- Good command in English both verbally and in writing.
- Service-minded, with good customer relationship skills.

**Workplace : DSV Air & Sea Ltd. (Rom Klao)**

**If you are interested in the position, please click Apply. Any further information you need, please directly contact as below.**

********

**DSV Air & Sea Ltd.**

**3rd, 7th Floor, Vibulthani Tower 1, 3195/8, 12 Rama IV Rd., Klongton, Klongtoey 10110 Bangkok Thailand**

ดูคุณสมบัติเพิ่มเติม
- สวัสดิการ
- Dental insurance
- Life insurance
- Mobile allowance
- Transportation allowance
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ประกันสังคม
- ประกันสุขภาพ
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
- โบนัสตามผลงาน/ผลประกอบการ
- โบนัสประจำปี 1 เดือน

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