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Aftermarket Field Service Representative

1 month ago

กรงเทพมหานคร, Thailand Hach Full time

Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resource.

**What You'll Be Doing** _(Job Responsibilities)_
- Develop Service business and achieve high growth of Service Sales revenue (Spares and Contracts) in Thailand by engaging customers’ Technical and procurement functions for service contracts and spare orders. We will have monthly targets for order booking and shipping.
- The activities involved in delivering the results will comprise of:

- Convincing customers of Hach Service products and comparison with competition
- On-time offer preparation for different types of opportunities - service contracts and spare parts
- Replying queries to customers on offers
- Ensuring order entering and booking in the system
- Getting payments from the customers
- Ensuring order shipment to the customer by working together with Finance and Supply Chain teams
- Contact customers to understand their needs/requirements and propose Service solutions accordingly.
- Maintain and explore Hach instrument install base for business opportunities.
- Develop Service contract products and pricing.
- Review and negotiation of Service contract term and conditions.
- Use SFDC for effective funnel management and booking/shipment forecast.
- Prepare booking/shipment data and monthly report.
- Identify business growth opportunities and use PSP to address growth gaps.
- Collect customer satisfaction feedback and identify areas for improvement.
- Assist to develop Service job standard work, checklists, and relevant documentation
- Implement initiative to generate opportunities for service contracts and spares business in Thailand market
- Implementing daily analysis and driving Daily management/ visual management rhythms for booking-shipping -receivables
- Other activities that may be assigned from times to times

**What We Are Looking For**_(Skills & Qualifications)_**

**Skills & Competence -**
- At least three years of experience preferably in the instrumentation industry and customer service
- At least two years of experience in technical sales of items to customers (on-field or office-based job)
- First preferred degree in engineering (Instrumentation, Chemical and allied streams)
- Second preferred degree in Electrical or Mechanical engineering
- Above average written and verbal communication skills in English

**Soft Skills: -**
- Proactive and action-oriented (can do attitude)
- Strong analytical skills
- An eye for details and open minded
- Strong negotiation skills
- Teamwork and ability to work across cultures, locations and business teams
- Medium level expertise in MS Excel & MS Word
- Excellent written and verbal communication skills

Diversity, Equity, and Inclusion | Veralto : At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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