Customer Solutions Trainer

2 weeks ago


กรงเทพมหานคร, Thailand บริษัท โอค์คามิ จำกัด Full time

ไอที - ซอฟต์แวร์/โทรคมนาคม, การโรงแรม/รีสอร์ท, ไอที - ฮาร์ดแวร์, ไอที - อินเทอร์เน็ต

วันนี้
- คุณสมบัติพื้นฐาน
- งานประจำ- 1 - 3 ปี- กรุงเทพมหานคร- ปริญญาตรี- สามารถเจรจาต่อรองได้- หน้าที่และความรับผิดชอบ
- Following up with customers and information needed to configure hotel menus.
- Gathering feedback from clients on how to make the system better.
- Help to log issues reported by customers in Company's event tracking system.
- Monitor customer performance and make recommendations on how to increase stats
- Updating online help documentation based on resolved issues
- Performing content QA and product reviews.
- Train properties and new hires on how to use the system
- Provide Q&A sessions to properties
- Create training manuals and presentations for new projects and system developments
- คุณสมบัติ
- Fluent English skills verbal and written
- ** Ability to understand and communicate effectively with both native and English as a second language speakers over phone**:

- Good customer service mindset
- Comfortable with using computers and various different types of communication software
- Knowledge of Adobe Photoshop, Acrobat, Word, Excel, Power Point.
- Advantages: Previous customer support experience & advanced computer skills
- TOEIC score of 650 or above (Listening: 300, Reading: 350)

**Benefits**:

- Working M-F 10:00 am - 6.00 pm.
- Allowance for transportation and lunch.
- Social Insurance, Health & Dental insurance.
- Vacation leave, Annual holidays / Traditional holidays.
- Company Performance Based Bonus.

ดูคุณสมบัติเพิ่มเติม
- สวัสดิการ
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- มีเวลาการทำงานที่ยืดหยุ่น
- โบนัสตามผลงาน/ผลประกอบการ

ดูสวัสดิการเพิ่มเติม



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