Customer Solutions Manager, Customer Solutions

4 weeks ago


กรงเทพมหานคร, Thailand Amazon Web Services (Thailand) Limited Full time

4+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- 4+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
- A history of problem solving and innovation developing technology programs and working across customer organizations
- Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations
- Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 product and services globally. Millions of customers—including the fastest-growing companies, largest enterprises, and leading government agencies—are using AWS to accelerate innovation, become more agile, and lower costs.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small
Key job responsibilities
At Amazon Web Services we are leading the cloud revolution. As a Customer Solutions Manager you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your Program Management skills to interface with and influence a broad range of multi disciplinary teams (sales, solutions architecture, support, product, professional services, partners). You will be a trusted cloud migration advisor to your customer.
You will leverage your consulting, complex program management and technology skills to understand your customer's strategic business objectives, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest IT and Business challenges, and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles.
The Customer Solutions Manager role is responsible for cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units. With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will coach customers on AWS services and support them in adopting the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs.
Your actions will have to earn the trust of the customer by doing what's best for them in long term. You will have to communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams, regardless of geographical or organizational boundaries. You will be a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive results for your customers.
A day in the life
- Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams and business units
- Being single threaded owner for Migrations and Strategic Initiatives
- Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
- Accelerate customer adoption through education and enablement
- Collaborate with customers in identifying and prioritizing strategic initiatives, support Change Management to facilitate AWS Services adoption and establish new ways of working
- Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools
- Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey
- Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends

About the team
Diverse Experiences
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working cultur



  • กรุงเทพมหานคร, Thailand Amazon Web Services (Thailand) Limited Full time

    8+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion - 6+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with...


  • กรุงเทพมหานคร, Thailand Mindpec Solutions Full time

    Job Title: Customer Service - Travel Vacancies Based in : Bangkok Thailand Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support...


  • กรุงเทพมหานคร, Thailand Mindpec Solutions Full time

    **【朝から勤務7am-4pm】【JAPANESE】【English Speaker】【BPO】** ◆◇◆タイ・バンコクのBPOにて**SNSプロジェクト** 日本人カスタマーサポートを募集中◆◇◆ We are hiring **#Japanese #CS #Permanent** ◇Customer Service Advisor (CSA) ◇ **Job Title**:Customer Service Advisor **Job...

  • Account Executive

    6 months ago


    กรุงเทพมหานคร, Thailand Amity Solutions Full time

    **Join Amity Solutions!** At Amity Solutions, we are driven by a powerful vision**:to revolutionize the way businesses connect and engage with their customers and employees**. Our dedication to innovation and cutting-edge technology has led us to craft a suite of groundbreaking solutions that cater to the digital needs of modern enterprises. With a focus...


  • กรุงเทพมหานคร, Thailand Mindpec Solutions Full time

    **Role** **:Customer Service** **Job Location** **:Bang ga, Bangkok** **Working hours : Rotational Shift** **Language Required : Thai & English** **Education Criteria : Diploma & Above** **DUTIES AND RESPONSIBILITIES** - Customer Service Executive must be able to handle inquiries via all supported media channels both inbound and outbound services. - The...


  • กรุงเทพมหานคร, Thailand Kuehne+Nagel Full time

    Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company ** Your Role**: Your primary objective is to ensure your team is successful in gaining and retaining customers by offering industry leading solutions. You will be working with internal and external...


  • กรุงเทพมหานคร, Thailand Amity Solutions Full time

    **Join Amity Solutions!** At Amity Solutions, we are driven by a powerful vision: to revolutionize the way businesses connect and engage with their customers and employees. Our dedication to innovation and cutting-edge technology has led us to craft a suite of groundbreaking solutions that cater to the digital needs of modern enterprises. With a focus on...

  • Solutions Architect

    5 months ago


    กรุงเทพมหานคร, Thailand DXC Technology Full time

    DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in around 80 countries are entrusted by our customers to deliver what matters most. DXC is where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. DXC is an employer of choice with strong values, and fosters a...


  • กรุงเทพมหานคร, Thailand Amazon Web Services (Thailand) Limited Full time

    5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion - 4+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with...

  • B2b Marketing Manager

    5 months ago


    กรุงเทพมหานคร, Thailand Amity Solutions Full time

    **Join Amity Solutions!** At Amity Solutions, we are driven by a powerful vision: to revolutionize the way businesses connect and engage with their customers and employees. Our dedication to innovation and cutting-edge technology has led us to craft a suite of groundbreaking solutions that cater to the digital needs of modern enterprises. With a focus on...

  • Sales Lead

    5 months ago


    กรุงเทพมหานคร, Thailand Feedback180 Full time

    **Job Highlights** - Boost Earnings with Project Incentives - Pitch Insights from Customer Feedback - Partner with Enterprise Accounts We are looking for a highly motivated Sales Lead to spearhead the expansion of our advanced Customer Insights Solutions, an integral part of our innovative Voice of the Customer (VoC) platform services. As the Sales Lead,...

  • Senior Sales Manager

    5 months ago


    กรุงเทพมหานคร, Thailand Sprout Solutions Full time

    **Do you thrive in a fast-paced environment and have a passion for helping businesses succeed? Are you an experienced sales professional with a proven track record in the software or technology industry? If so, we want to hear from you!** **About Us** We are a leading provider of innovative business software solutions, including HR and Payroll systems, and...

  • Solution Architect

    2 months ago


    กรุงเทพมหานคร, Thailand Ericsson (Thailand) Ltd. Full time

    The Solution Architect RAN shall have responsibility for defining innovate technical service solution offerings across the LTE and 5G domains. The technical Management of LTE and 5G projects within the various accounts will be large part of the role as will engagement with customers on NW strategy evolution, improving end user experience novel and innovative...

  • Sales Manager

    5 months ago


    กรุงเทพมหานคร, Thailand Seintiv Talent Solutions Full time

    A leading trader of Fast-Moving Consumer Goods (FMCG) primarily in Eastern Europe and the Middle East regions. We organize wholesale export and delivery of key food and consumer good staples from across the World. Our team of dedicated professionals provide comprehensive solutions to our clients, including product sourcing, logistics, customs clearance and...


  • กรุงเทพมหานคร, Thailand Sertis Full time

    Sertis is a leading Data and AI company based in the heart of Bangkok. We provide both off-the-shelf and customised solutions for our clients ranging from data infrastructure, BI development, and data-driven business insights to forecasting, optimization, and computer vision. Our expert team of data and AI consultants work closely with clients, across...

  • Transport Solutions

    6 months ago


    กรุงเทพมหานคร, Thailand Toll Group Full time

    Company Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world **Job Description**: As Transport Solutions, you will: - Oversee the entire tender process for specific...

  • Solution Sales Manager

    6 months ago


    กรุงเทพมหานคร, Thailand Navagis Full time

    To expand our **APAC operations**, we are in need of a **Country Representative/ Solution Sales Manager **to join our fast-growing team. If you are an independent problem solver, have a strong drive to excel, and are looking for an opportunity to grow fast and make a big impact, this is the right place for you. **Your Role**: - Identify, qualify, and...

  • Solution Architect

    5 months ago


    กรุงเทพมหานคร, Thailand SCB Tech X Company Limited Full time

    **Job Summary**: Solution architect works closely with project and development labs to seek for the optimum solution architecture design based on IT architecture constraint and project timeline. He/she also ensure the solution architecture design has alignment with architecture roadmap, principle and architecture patterns of the customer and SCB Tech X....


  • กรุงเทพมหานคร, Thailand Philips Full time

    **Job Title**: Solution Project Manager Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique...


  • กรุงเทพมหานคร, Thailand Fischer & Partners Full time

    Collaborate with sale teams to gather requirements from customers. Study to understand customer IT areas to identify and a group requirement. Finding the best-fit tech solution among all possibilities to meet customer group requirements. Define features, pros and cons of the product in order to support production selection. Create presentation document and...