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Customer Service

1 month ago


กรงเทพมหานคร, Thailand Language Talent Solutions Full time

Job Title**:Customer Service (Japanese Speaker)**
Location**:Bangkok, Thailand**
Salary**:THB 50,000 - 70,000 (Based on your performance during the interview)**
Working Hours**:24/7 Rotational Shift / Monday - Sunday (Work 5 days in a week)**
Benefits**:KPI Allowance / Attendance Allowance / Health & Accident Allowance / Dental Insurance / Annual Leave / Birthday Leave**

**Responsibilities**:
**2.** Identify customer needs and assist them in using specific features and functionalities in the social media platform.
**3.** Follow-up with customers to ensure their technical issues are resolved.
**4.** Become and remain knowledgeable about social media products and community standards.
**5.** Use market-specific knowledge,signals and insights to spot and scope scalable solutions to improve the support of our community of users.
**6.** Identify inefficiencies in workflows and suggest solutions.
**7.** Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
**8.** Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
**9. **Recognize trends and patterns, and escalate issues outside the company policy to the global team.

**Requirements**:
1. Bachelor's degree in any field
2. Fluency in English & Japanese Language
3. Good communication skills in English and Japanese Language
4. Preferable if applicants possess 0-3 years of experience in Customer Service
5. High attention to detail
6. Ability to work independently and meet deadlines
7. Familiarity with social media platforms

**Job Types**: Full-time, Permanent

**Salary**: ฿50,000.00 - ฿70,000.00 per month

Application Question(s):

- What is your Nationality ?
- What is your Notice Period ?
- Are you able to work on Rotational Shift ?
- Are you able to travel to the office ?
- Are you able to Read, Write & Speak in English ?
- Are you able to Read, Write & Speak in Japanese ?
- Have you completed the following level of education: Bachelor's Degree ?
- What is your JLPT level ?