Customer Solutions Expert

4 days ago


กรงเทพมหานคร, Thailand Covestro Full time

We are Covestro. We are curious. We are courageous. We are colorful. We refine chemical material solutions with game-changing products. Let us empower you to push boundaries. Join us and our 18.150 colleagues now and together we will make the world a brighter place.

WHAT WE OFFER
- Manage and ensure bill placement & collection processes run smoothly without overdue
- Monitor Account Receivables using KPIs and reports to minimize payment delinquencies
- Monitor and initiate account clearing activities to keep customer accounts clean
- Monitor SAP FSCM worklist and reduce overdue in close collaboration with Credit Analysts and Business Entities
- Provide advice to Commercial Operations and Credit Analysts in regards to risk avoidance
- Collection of financial statements from customers for credit assessments
- Responsible for handling Financial Disputes caused by payment dispute from customers
- Be the customer centralized focal point for problem solving, handling of all activities relevant to account receivable, collection process and credit management with different stakeholders to drive customer satisfaction
- Be the specific order expert to handle the assigned enquires as per defined services level for prompt solution
- Be the customer solution provider to offer a solution address the issue with coordination with different stakeholders to drive customer satisfaction
- Initiate improvement actions and drive performance to enhance the order-to-cash process efficiency with minimizing unnecessarily/low value added manual effort via leverage digital available digital tool to improve efficiency

Work Relations

Stakeholders:
Internal Contacts
- Regional Level: Supply Chain Digital & E-Business team, RPM, DM, Share Service Center, Credit management APAC, etc.
- Local Level: Sales team, Customer Solution Asean team, Logistics Operation team, Sales Support, Credit Management Thailand, Finance & Tax team, LIPC, etc.

External Contacts
- Customers
- 4PL
- Logistic Service Provider
- Bill Collector
- Trading Bank

**Qualifications**:

- Degree holders in Supply Chain, Business Management or related functions
- Over 5 years of experiences in Account Receivable is the PLUS
- Good knowledge and understanding in international business practices and regulations
- Self-motivated and open minded to face challenges
- Approachable, open to working with teams and vendors to resolve problems at any level
- Good Order-to-Cash knowledge and SAP experiences are the PLUS
- Good English communication both written and spoken
- Good collaboration skills with internal & external stakeholder

Key Competencies
- Good team player
- Result-driven and customer-focused
- Strong communication skill

WHAT YOU OFFER
- Completed commercial vocational Training
- Sound professional experience in the area of Order Management
- Strong negotiation and communication skills

YOUR APPLICATION

Contact Us


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