Customer Solutions Expert

9 hours ago


กรงเทพมหานคร, Thailand Covestro Full time

We are Covestro. We are curious. We are courageous. We are colorful. We refine chemical material solutions with game-changing products. Let us empower you to push boundaries. Join us and our 18.150 colleagues now and together we will make the world a brighter place.

WHAT WE OFFER
- Manage and ensure bill placement & collection processes run smoothly without overdue
- Monitor Account Receivables using KPIs and reports to minimize payment delinquencies
- Monitor and initiate account clearing activities to keep customer accounts clean
- Monitor SAP FSCM worklist and reduce overdue in close collaboration with Credit Analysts and Business Entities
- Provide advice to Commercial Operations and Credit Analysts in regards to risk avoidance
- Collection of financial statements from customers for credit assessments
- Responsible for handling Financial Disputes caused by payment dispute from customers
- Be the customer centralized focal point for problem solving, handling of all activities relevant to account receivable, collection process and credit management with different stakeholders to drive customer satisfaction
- Be the specific order expert to handle the assigned enquires as per defined services level for prompt solution
- Be the customer solution provider to offer a solution address the issue with coordination with different stakeholders to drive customer satisfaction
- Initiate improvement actions and drive performance to enhance the order-to-cash process efficiency with minimizing unnecessarily/low value added manual effort via leverage digital available digital tool to improve efficiency

Work Relations

Stakeholders:
Internal Contacts
- Regional Level: Supply Chain Digital & E-Business team, RPM, DM, Share Service Center, Credit management APAC, etc.
- Local Level: Sales team, Customer Solution Asean team, Logistics Operation team, Sales Support, Credit Management Thailand, Finance & Tax team, LIPC, etc.

External Contacts
- Customers
- 4PL
- Logistic Service Provider
- Bill Collector
- Trading Bank

**Qualifications**:

- Degree holders in Supply Chain, Business Management or related functions
- Over 5 years of experiences in Account Receivable is the PLUS
- Good knowledge and understanding in international business practices and regulations
- Self-motivated and open minded to face challenges
- Approachable, open to working with teams and vendors to resolve problems at any level
- Good Order-to-Cash knowledge and SAP experiences are the PLUS
- Good English communication both written and spoken
- Good collaboration skills with internal & external stakeholder

Key Competencies
- Good team player
- Result-driven and customer-focused
- Strong communication skill

WHAT YOU OFFER
- Completed commercial vocational Training
- Sound professional experience in the area of Order Management
- Strong negotiation and communication skills

YOUR APPLICATION

Contact Us



  • กรุงเทพมหานคร, Thailand Mindpec Solutions Full time

    Job Title: Customer Service - Travel Vacancies Based in : Bangkok Thailand Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support...

  • Solution Architect

    5 days ago


    กรุงเทพมหานคร, Thailand Hitachi Solutions Full time

    Company Description Hitachi Solutions is a core IT Company of the Hitachi Group, which employs over 330,000 people worldwide. Headquartered in Tokyo, Japan, Hitachi Solutions' reach extends to group companies in Japan and abroad, working with a worldwide network of alliance partners. We strive to provide ideal solutions and products to customers in a diverse...


  • กรุงเทพมหานคร, Thailand Argyll Scott Full time

    **About Our Client** Argyll Scott Thailand, a Hydrogen Group's recruitment consultancy firm, is working with a Leading telecommunication company. They are now looking for a Senior Solution Architect (Multi Network Expert) to join their team in Bangkok. **Responsibilities**: - Be responsible for scope, defining and designing solution offerings; driving...


  • กรุงเทพมหานคร, Thailand Mindpec Solutions Full time

    **【朝から勤務7am-4pm】【JAPANESE】【English Speaker】【BPO】** ◆◇◆タイ・バンコクのBPOにて**SNSプロジェクト** 日本人カスタマーサポートを募集中◆◇◆ We are hiring **#Japanese #CS #Permanent** ◇Customer Service Advisor (CSA) ◇ **Job Title**:Customer Service Advisor **Job...

  • Solution Architect

    1 week ago


    กรุงเทพมหานคร, Thailand Hitachi Solutions Ltd Full time

    **Company Description** Hitachi Solutions is a core IT Company of the Hitachi Group, which employs over 330,000 people worldwide. Headquartered in Tokyo, Japan, Hitachi Solutions' reach extends to group companies in Japan and abroad, working with a worldwide network of alliance partners. We strive to provide ideal solutions and products to customers in a...


  • กรุงเทพมหานคร, Thailand Amazon Web Services (Thailand) Limited Full time

    4+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion - 4+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with...


  • กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is one of the leading providers of Information and Communication Technology (ICT) to service providers. They are looking for Senior Solution Architect Multi-Network who is an expert in Technical (vendor experience) and Equipment Expertise including Project Swap Equipment in mobile telecommunication industries as a qualification as...


  • กรุงเทพมหานคร, Thailand Amazon Web Services (Thailand) Limited Full time

    8+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion - 6+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with...

  • Solution Architect

    2 weeks ago


    กรุงเทพมหานคร, Thailand SUSE Full time

    Solution Architect Responsible for defining, developing & supporting the sales process for technology and solutions with account teams. Engages in account transactions based on technical expertise required in specific deals/programs leveraging specialized knowledge base across multiple accounts. Focuses on area of technical expertise, e.g., specific...


  • กรุงเทพมหานคร, Thailand ธนาคารไทยพาณิชย์ Full time

    สมัครโปรดคลิกที่ปุ่ม "Apply" Job Description Job Descriptions - Design a system with suitable technical architecture. - Continually research the new technologies and propose new solutions where needed. - Find the solution for any issue and explain it to stakeholders. - Provide supervision and guidance to the...


  • กรุงเทพมหานคร, Thailand TechBiz Global GmbH Full time

    **About TechBiz Global** TechBiz Global is a leading recruitment and software development company. Our diverse, globally distributed team provides IT recruitment, outstaffing, outsourcing, software development, and different consulting services with a primary focus on making our partners achieve their business goals successfully. With headquarters in...


  • กรุงเทพมหานคร, Thailand Sertis Full time

    Sertis is a leading Data and AI company based in the heart of Bangkok. We provide both off-the-shelf and customised solutions for our clients ranging from data infrastructure, BI development, and data-driven business insights to forecasting, optimization, and computer vision. Our expert team of data and AI consultants work closely with clients, across...


  • กรุงเทพมหานคร, Thailand Bershaw Consultancy Full time

    **QUALIFICATIONS**: - With at least 5 years of customer interaction in a consultant, technical delivery or technical leadership role. - Project experience on security, AI, and data is an added advantage - Advanced knowledge in one and good knowledge in at least two in the following technology areas**:Cloud security solutions (Public, Private, Hybrid),...

  • Solution Sales-azure

    9 months ago


    กรุงเทพมหานคร, Thailand SoftwareOne Full time

    Possess and maintain an expert level of knowledge and experience in Azure/AWS/GCP technologies and related components. - Provides technical guidance and leadership to both customers and internal stakeholders in their field. - Partners and owns pre-sales activities for the assigned solution at a customer level with the field-based account manager (Business...


  • กรุงเทพมหานคร, Thailand Philips Full time

    **Job Title**: Customer Lifetime Value and Solution Manager Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000,...


  • กรุงเทพมหานคร, Thailand Mindpec Solutions Full time

    **Role** **:Customer Service** **Job Location** **:Bang ga, Bangkok** **Working hours : Rotational Shift** **Language Required : Thai & English** **Education Criteria : Diploma & Above** **DUTIES AND RESPONSIBILITIES** - Customer Service Executive must be able to handle inquiries via all supported media channels both inbound and outbound services. - The...

  • Account Executive

    7 months ago


    กรุงเทพมหานคร, Thailand Amity Solutions Full time

    **Join Amity Solutions!** At Amity Solutions, we are driven by a powerful vision**:to revolutionize the way businesses connect and engage with their customers and employees**. Our dedication to innovation and cutting-edge technology has led us to craft a suite of groundbreaking solutions that cater to the digital needs of modern enterprises. With a focus...


  • กรุงเทพมหานคร, Thailand NOKIA Full time

    **Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...

  • Senior Solution Sales

    7 months ago


    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Key Responsibilities - Collaborate with the sales team to increase sales by creating new business opportunities and selling industry-leading new cloud, ICT, and convergence...

  • Sr. HR Generalist

    3 days ago


    กรุงเทพมหานคร, Thailand Hitachi Solutions Full time

    Company Description Hitachi Solutions is a core IT Company of the Hitachi Group, which employs over 330,000 people worldwide. Headquartered in Tokyo, Japan, Hitachi Solutions' reach extends to group companies in Japan and abroad, working with a worldwide network of alliance partners. We strive to provide ideal solutions and products to customers in a diverse...