Sales Manager

5 months ago

เชยงใหม, Thailand Selina Full time

**Who we are**

Selina’s mission is to build a global movement where people live, travel, work and explore unique local experiences while forging meaningful connections. Built with the digital nomad in mind, Selina is disrupting the hospitality industry with a design, tech and socially-centric approach to boutique hotel and co-working developments that enable travelers to seamlessly live and work abroad.

**What the role is**

The Sales Manager is responsible for ensuring an optimal B2B sales, distribution and revenue generation through corporate, MICE or Group clients for the accomodation, f&b, wellness and experience facilities.

This position reports to the Commercial Director APAC and will be implementing Country Level Sales strategies and following corporate procedures. Knows very well the market and will be performing business development and account management for Thailand source market selling primarily the Thailand properties, primarily F&B.

**What you will be doing**
- Create, manage and execute B2B sales actions plan and forecast for the region/country.
- Achieve revenue goals for all products (accommodation, F&B, Explore, Cowork, Wellness)
- Manage, retain and grow established customers (individual) and groups (group business)
- Responsible for all sales processes at region/country level and synergies with other country or global locations.
- Dealing with customer enquiries and aiming to meet their expectations.
- Oversee the customer experience for fam trips, and educational visits for customers
- Cross-selling of products (i.e. Explore products to other businesses locally)
- Upselling and cross-selling in location level to optimize revenue per customer
- Open new B2B sales channels and manage existing ones
- Group sales conversion, turnover and operational support
- Create local level packages based on special events and local experiences offered (lead the collaboration with country and global level sales teams)
- Close local level deals for groups and packages (corporate offsites, student groups, etc.) with the help of country and global teams when needed
- Sourcing new tour products and destinations to meet consumer demands.
- Prospect new clients e.g. Tour Operators, Corporate, DMCs, Travel Agencies and Group operator.
- Ensure all staff are properly trained on Selina products, and how to sell and cross-sell them.
- Provide sales performance reports the country and regional leadership on tracking progress against targets, successes and challenges
- Work with Selina teams to establish local partnerships to drive location revenue including events and sponsorship
- Provide sales guidance and assistance across location so everyone is supporting the revenue generation efforts (reception, F&B employees etc.)
- Use CRM to log activity, opportunities and closed/won deals Marketing
- Analyze market trends and data and provide reports with conclusions

**What you need for the role**
- Degree in Sales or Business Administration
- Local hospitality Market knowledge
- Hotel revenue management knowledge
- Working with Tour Operations knowledge
- Forecasting and budgeting
- English proficiency and local language
- Minimum 3 years in sales management
- Previous experience in sales in hospitality is a plus
- Time Management, Creativity and Cultural Sensitivity Skills
- Revenue and Profit Oriented
- Previous experience with community engagement
- Excellent communication skills, verbal and written
- Able to work independently and creatively to close new sales opportunities
- Able to work and collaborate in a matrix environment
- Strong negotiation and relationship management skills

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