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Field Sales Manager

4 weeks ago

เชยงใหม, Thailand DHL Full time

Responsible for revenue generated from a geographically assigned sales territory (or business portfolio), by developing and retaining existing customers and targeting at new business opportunities or area expansion.
- Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a ‘personal service’.
- Act as the customers’ main point of contact, by liasing closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.
- Work as a customer contact with the user departments in key account customers, feedback the user situation to National Customer Channel for the formation of account strategy
- Produce information for management necessary to evaluate performance vs. key performance indicators.
- Ensure co-operation with other members of the sales team and throughout the sales force.
- Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed through the relevant DHL departments.
- Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy so as to ensure that the required revenue and shipment results can be achieved.
- Plan, conduct market study, and understand market intelligence data in order to evaluate and develop solutions to meet the logistics needs of targeted customers in the Industrial Estate zone and overseas destination
- Analyze, plan and implement resource requirements necessary to achieve targeted revenues by working closely with the operations/business services management team and country management team. This includes customised pricing and billing, special handling requirements, packaging, equipment, facilities and manpower.
- Produce clear short and long term strategic plans that are achievable. Be familiar with solution selling as opposed to price and product selling.
- Understand and define customers’ needs, to increase revenue and improve profitability.
- Bachelor Degree of Higher in Business Administration or related filed.
- 3 Years experience in Sales.
- Good command of English
- Presentation skills.
- Communications skills.