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Ice Cream Customer Experience

1 month ago

กรงเทพมหานคร, Thailand Unilever Full time

**Role Title**:Ice Cream Customer Experience & Logistics Manager Thailand

**Location**: Bangkok, Thailand

**Reports to**: Head of Ice Cream Supply Chain for TH MY SG

**Scope**: Local

**JOB PURPOSE**

Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are interested in being the face of Unilever Supply Chain for our Customers, then this role is just for you.

**WHAT WILL YOUR MAIN RESPONSIBILITIES BE**

CX
- Deliver Service Level targets for TH Ice Cream Customers (MT and Distributors)
- Partner with key customers via regular governance meetings, and Joint Business Planning
- Develop robust plans to improve service, cash and cost that is a win-win for both Unilever and Customers
- Partner with key internal stakeholders in delivering winning customer experience for our customers (CD Team, Integrated Planning Team)
- SC Lead/Representative to drive IC AGS Supplier survey favorable results (back to Top 3/#1) by identifying, addressing, and communicating improvement plans based on customer feedback

Logistics
- Manage and control the total company logistics, distribution and shipping for all Inbound, Local, and Outbound to deliver high customer service level at optimum cost
- Accountable to monitor and ensure 3PLs consistent performance to deliver performance KPIs. And corrective actions for uplift the performance
- Achieve shipping performance KPI by providing right guidance and direction to the entire Shipping Team and on shipping related decisions
- Accountable for Logistic Cost Savings achievement & improvement
- Manage 3PL to ensure all finished goods storage conditions according to SHEQ and food safety rules and responsible to obey the set rules for Consumer Safety and Quality Management System.

Overall
- Manage a dynamic and energetic team (6 FTEs), nurture the team culture and foster mental well-being
- Drive transformation via right organization and supported by data & analytics

**Experiences & Qualifications**
- Must have at least 5-8 years experience in Supply Chain
- Nice to have experience in customer service and/or logistics especially for F&B or frozen foods
- Must have a digital mindset

**Skills**
- Robust Process Improvement mindset
- Strong Partnering skills (external and internal stakeholders)
- Strong leadership skills, able to steer both internally and externally (customers, distributors, 3PLs)
- Great analytical skills: able to sort through the data and see the relevant insights
- Able to craft a clear strategy and translates it into action

**Leadership**
- You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
- You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.