E-commerce Operation Supervisor

4 days ago

Phra Khanong, Bangkok, Thailand Jaspal Public Company Limited Full time

Key Responsibilities

  • Order & Fulfillment Management

  • Monitor and manage end-to-end order flow across OMS, WMS, and LMD systems (order creation → picking/packing → ready to ship → shipment).

  • Ensure SLA on order processing meets company standards (same-day processing, courier cut-off management).
  • Coordinate with warehouse and logistics partners to resolve daily operational issues.

  • Product & Pricing Management

  • Oversee product listing accuracy across all platforms (Shopify / Marketplace / OMS).

  • Ensure product info, pricing, and promotions are consistent, correct, and on schedule.
  • Manage bulk uploads, data templates, content quality, and update cycles.
  • Work with merchandising team for new arrivals, restocks, and price change alignment.

  • Inventory Management

  • Monitor stock accuracy between physical warehouse, OMS, and platform channels.

  • Coordinate stock reconciliation, cycle count issues, and inventory adjustments.
  • Prevent oversell/undersell by monitoring stock sync timing and system/API errors.

  • Customer Service & Issue Resolution

  • Support CS team with complicated order issues: missing items, wrong items, cancellation, return/exchange, delivery delays.

  • Understand customer insights and provide feedback for product, service, and process improvement.
  • Track recurring issues and coordinate with related teams to fix root causes.

  • Cross-Functional Coordination

  • Collaborate closely with Warehouse, Logistics, Finance, Marketing, Content, and IT for smooth daily operations.

  • Act as the main contact point for marketplace operations (Shopee/Lazada/TikTok) and system vendors.

  • Leadership & Team Management

  • Supervise and coach the operation team; assign tasks, monitor performance, and improve workflows.

  • Drive a positive, collaborative, and data-driven working environment.

  • AI / Automation / Process Improvement

  • Identify opportunities to automate repetitive tasks using AI, OMS/WMS tools, or workflow automation platforms

  • Work with tech team to improve system integrations (OMS WMS Platforms).
  • Monitor data quality, create operational dashboards, and enhance real-time visibility.
  • Lead/assist in digital transformation projects to reduce manual tasks and improve SLA.

  • Reporting & Documentation

  • Prepare daily/weekly/monthly performance reports (order status, inventory, SLA, CS issues).

Qualifications

  • Bachelor's or Master's degree in Business, Marketing, Operations, IT, or related fields.
  • Experience in E-commerce operations (Marketplaces, Shopify, Magento, OMS or WMS).
  • Strong understanding of online retail flow: order lifecycle, logistics processes, omnichannel operations, and hybrid fulfillment models.
  • Knowledge in AI tools, automation platforms, or technology to improve workflows is a plus.
  • Creative and adaptive mindset; willing to learn new technologies.
  • Proficiency in MS Office systems (Excel).
  • Good command of English and strong communication skills.

  • E-Commerce Operations

    4 days ago

    Phra Khanong, Bangkok, Thailand The Thai Silk Co.,Ltd. (Jim Thompson) Full time

    E-Commerce Operations & Customer Service will play a key role in supporting the execution of Jim Thompson's digital commerce strategy. This role focuses on ensuring operational excellence across order fulfillment, payment and fraud resolution, inventory coordination, last-mile logistics, and customer support. The ideal candidate is process-oriented,...

  • E-Commerce Supervisor

    6 days ago

    Phra Khanong, Bangkok, Thailand Jaspal Public Company Limited Full time

    ResponsibilitiesPlan, execute, and optimize paid advertising campaigns across social platforms (LINE OA, Facebook, Instagram), collaborating closely with media agencies to maximize ROI and achieve sales targets.Track and analyze campaign performance, providing insights and strategic recommendations to continuously improve efficiency and effectiveness.Manage...

  • Senior E-Commerce Site Operations Supervisor

    2 days ago

    Phra Khanong, Bangkok, Thailand Jaspal Public Company Limited Full time

    Job Summary: Responsible for managing end-to-end e-commerce projects — from planning and requirement gathering to implementation and post-launch evaluation. Oversees project scope, budget, and timeline, coordinating with IT and vendors to ensure timely delivery and system quality. Leads UAT and ensures the platform meets business and technical objectives...

  • Assistant to General Manager

    2 days ago

    Phra Khanong, Bangkok, Thailand WELLION COMMERCE (THAILAND) CO., LTD. Full time

    About usWellion, founded in 2020, is a Thai-Chinese e-commerce and corporate services provider. We specialise in helping foreign brands enter the Thai market, ensuring compliance with local regulations. Our team has successfully launched brands like Shakesphere and FitterGear. We also offer comprehensive corporate services, including registration, tax,...

  • Senior Graphic Designer Officer

    2 weeks ago

    Phra Khanong, Bangkok, Thailand Jaspal Public Company Limited Full time ฿250,000 - ฿400,000 per year

    Job Summary :We are seeking a highly skilled and detail-oriented senior graphic designer to design out e-commerce platform. In this role , you will be responsible for conceptualizing , designing , and executing engaging visual content across multiple fashion and lifestyle brands such as Melissa , Diesel , Quinn , and others. You will play a key role in...

  • Product Content Officer

    4 days ago

    Phra Khanong, Bangkok, Thailand Global Connector Co., Ltd. Full time

    one of leading OTAs (Online Travel Agency) in Thailand is looking for new team members for business expansion to work at our new office at True Digital Park.  About the RoleWe are looking for a detail-oriented and creative Product Onboarding Officer to join our team at This role is perfect for recent graduates or an entry level in tourism industry who...

  • Key Account Executive

    2 weeks ago

    Phra Khanong, Bangkok, Thailand Neo Corporate Public Company Limited Full time ฿1,200,000 - ฿3,600,000 per year

    We are seeking a highly driven Key Account Executive focused on driving and securing sales across key e-commerce marketplaces: MakroPro, Amaze, Line, and new emerging platforms. This is a critical commercial role centered on converting digital presence into tangible revenue and is ideal for a professional who excels at operational excellence and high...

  • Online Channel Specialist

    4 days ago

    Phra Khanong, Bangkok, Thailand The Thai Silk Co.,Ltd. (Jim Thompson) Full time

    The Online Channel Specialist (Brand. com) is responsible for maximizing the commercialperformance and customer experience of the Jim Thompson Brand. com channel. This rolemanages daily operations, campaign execution, digital merchandising, and performancemarketing coordination to grow the brand among affluent Thai customers and expatriatesliving in...

  • Import Supervisor

    1 week ago

    Phra Khanong, Bangkok, Thailand Jaspal Public Company Limited Full time ฿1,200,000 - ฿3,600,000 per year

    Job Summary:Manages end-to-end international shipments, working with suppliers, freight forwarders, and customs brokers to ensure timely delivery and full regulatory compliance. The role oversees all import–export documentation and customs clearance processes while coordinating with internal teams to support smooth operations.Key Responsibilities:Handling...

  • Merchandise Planning Senior Supervisor

    1 week ago

    Phra Khanong, Bangkok, Thailand Jaspal Public Company Limited Full time ฿120,000 - ฿150,000 per year

    Job SummaryWe are seeking a highly organized and analytical Branch Merchandise Senior Supervisor to oversee allocation and replenishment of stock for Marimekko and Fred Perry stores under our International Business division. The role ensures optimal stock availability for both normal trade and promotional activities, maximizes sell-thru through strategic...