Regional Dealer Quality
3 days ago
Location: Near BTS National Stadium station
Responsibilities
Dealer Quality Audits & Assessments
Inspect and evaluate dealer operations and service centers in the region.
- Ensure compliance with the company's quality standards (OEM standards).
Problem Analysis & Quality Improvement
Collect and analyze data from dealers — such as warranty claims, service reports, and customer complaints.
- Identify root causes of issues and propose corrective or improvement actions.
Training & Coaching
Provide guidance and training to dealers on service quality, standard procedures, and quality control systems.
- Support dealers in implementing improvement initiatives.
Reporting & Coordination
Prepare quality reports and performance summaries for regional or national headquarters.
- Recommend action plans and quality improvement programs.
Qualifications:
- Bachelor's degree in engineering or related field.
- 3 years' experience in after-sales, quality, or dealer management (automotive industry preferred).
- Strong analytical, communication, and problem-solving skills.
- Good command of English and MS Office.
- Willing to travel within the assigned region.
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