Partnership Executive
3 days ago
**Partnerships Executive**
**Location**:Bangkok, Thailand**
**Contract**: Permanent, Full-Time, Office Based
**Salary**: Competitive depending on experience
**Includes**: Company Apple MacBook
**Company Overview**
Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions.
Founded in 2016, the company has rapidly grown to serve over 400 business partners across 75+ countries with a presence in 12 global offices.
Protect Group offers a dynamic, AI-driven widget that integrates easily into online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs.
'Protect People’ are individuals bursting with talent, ambition, drive and loyalty. You will care passionately about what you do and will be able to play a part in the continued growth of a business that is disrupting global industries and major brands across the transportation, travel, hospitality, events and financial services sectors.
**Role**:
Under each Chief Revenue Officer (CRO) sits a Partnership Management structure responsible for integrating and managing all Partners in that region. This is made up of a Partnership Director, Partnership Manager and a Partnership Executive.
The appropriate Partnership team is engaged by the Sales teams in their regions during pre-agreement conversations with potential Partners to create relationships at an early stage, making the progression into integration and go-live stages seamless. They will then go on to continue that relationship as it matures into account management, strategy and eventual re-sign.
- Provide support to the Director and Manager in executing partnership initiatives and integration projects.
- Customer Experience/Refund Inquiries: Handle all Member CX inquiries related to Refund Requests, escalations, chargebacks, etc.
- Invoice Queries: Collaborate with Finance team to support the reconciliation of outstanding debt.
- Data Queries and Reporting: Collaborate with Partnership Director, Manager and Tech team to
- Provide performance queries and reports upon request and on a quarterly cadence.
- Learning and Development: Continuously learn about the company's products/services and industry trends to better support partnership efforts.
**Responsibilities**:**
- Respond to Member refund inquiry requests with 24 hours.
- Support Partnership Director and Manager with Data Reporting Requests
- Support Partnership Director and Manager with Monitoring the Performance of Account: Conversion, Volumes, Loss Ratio, TrustPilot etc
- Charismatic and empathic personality
- Commercially minded individual
- Strong relationship-building skills
- Excellent communication and negotiation skills
- Excellent at story telling.
- Attention to detail
- Strong analytical skills
- Flexibility and willingness to travel
- Marketing systems experience and experience generating significant ROI through lead generation campaigns
- Experience setting up and managing an Omnichannel Reporting system and CRM
- Data-driven and willingness to “get hands-on” and hustle. Experience in the Travel, Ticketing, Transport, Accommodation, Hospitality, or Events industry.
**How to Apply**
If you live and breathe what you do and recognise yourself as a Protect Person then submit your latest CV and let us know what you can bring to Protect
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