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Senior Operations Associate

2 weeks ago

กรงเทพมหานคร, Thailand Flexport Full time

**You will**:

- Our operations supervisors lead warehouse operations on the ground and play a key role in getting our customers' orders shipped
- Lead daily coordination with ground staff, upstream or downstream transportation partners and carriers to ensure all cargo processing (inbound and outbound flow) is done on time, safely, and with zero defects
- Manage performance and productivity of warehouse coordinators and ground staff
- Lead end-to-end operations of a Flexport consolidation facility
- Coordinate any immediate needs with carriers and operating partners of flexport and ensure systems are updated accordingly.
- Build mechanisms to review daily and weekly facility performance and identify any needed adjustments to improve operational quality, efficiency, and defect reduction. Deep dive and drive improvement where required
- Monitor shipment volume vs handling capacity and adjust based on forecast / actual. Make adjustments to staffing and prioritization
- Drive productivity and performance of consolidation facility based on SLAs
- Audit exceptions handling for process accuracy and compliance. Aim to reduce controllable exceptions through tech and/or process improvements
- Ensure coordinators are updating warehouse systems timely and accurately
- Be an expert on contingency plans and processes to address critical situations as described in country SOP
- Act as a Subject Matter Expert (SME), providing inputs on SOPs and warehouse technology to revise processes and improve technology
- Facilitate the training and onboarding of new staff

**You should have**:

- College degree
- Excellent written and verbal communication in English and interpersonal skills with diverse audiences
- 7 years of prior experience in Warehousing
- 2+ years of experience leading small teams
- Ability to follow and enforce safety measures and policies to all who operators and those who enter the warehouses, including vendors and senior team members
- A commitment to build strong, collaborative relationships with colleagues and outside vendors
- Standing and/or walking during a minimum ten-hour shift
- Ability to understand and interact with Flexport's systems and utilize electronic devices to log all cargo moves in Warehouse Management System
- Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.
- A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.