Customer Success Executive
1 week ago
At Palexy, we develop a pioneering AI-powered SaaS platform that can turn existing retail data, including CCTV footage, POS data, staff schedule data, etc. into actionable intelligence in a fashion similar to e-commerce.
We are seeking Customer Success Executives based in Bangkok to help our Thailand’s retail customers successfully adopt our product and assist them with technical problems. Ultimately, you will help establish our reputation as a company that offers excellent customer service during after-sales procedures. You will report to the Customer Success Managers and will support the adoption, retention and growth of our customer base.
**Responsibilities**
- Assist Customer Success Manager in nurturing and maintaining the trusted partnership with our customers, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.
- Identify and resolve challenges with product adoption encountered by our customers, especially by end users.
- Help customers maximize the value of Palexy products with absolute knowledge of the Product, and understanding customers’ process and goals.
- Identify opportunities for product improvement and revenue growth by proactively connecting with customers and understanding their needs
**The successful applicant**
- 2-3 years experience as a Customer Success Executive or similar CS role
- Ability to speak Thai fluently is a must
- Ability to speak English OR Vietnamese fluently is a must
- A people's person who can communicate well, get along with external and internal stakeholders across functions to get things done.
- Curious/ analytical/ good at problem-solving;
- Excellent at Excel, Power Point. Comfortable with analyzing and working with data;
- Planning & Good organization skills, honesty, and attention to detail;
- A quick learner in new technology tool, self-starter behavior
- Eagerness to learn, develop, and get involved in a wide range of tasks
**Benefits from working with Palexy team and our customers**
- Competitive salary
- 13th-month salary
- Hybrid working style. You can fulfill your tasks from Maldives with a cocktail in your hand. However, when your customers need you, you need to be there for them
- Training programs
- Annual company trip
**Palexy team**:We are a fast-paced, always learning, open-minded, diverse-background team that is up for competing globally in a rapidly growing field.
**Palexy’s customers**: Our customers are data-driven retailers who are looking to improve their process and optimize their operations. If you enjoy working with different teams from different businesses as their technology partner, helping them use Palexy’s tool to make better and faster decisions, you will enjoy this.
**Language**:
- Thai (required)
- English (preferred)
- Vietnamese (preferred)
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