Customer Success Manager

1 week ago

กรงเทพมหานคร, Thailand Rockwell Automation Full time

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
The Customer Success Manager manages to ensure that they achieve their business outcome with Rockwell Automation’s software subscriptions and solutions & services. Responsible for ensuring effective technology and services adoption that leads to high renewal rates and expansion of annuity based contracts and subscriptions.

**Key Responsibilities**:

- Manages the Adoption of purchased Software and solutions to ensure the efficient implementation and drives necessary support to support customer success and ultimately the renewal
- Uses data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio
- Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging Services contracts and software subscriptions
- Communicates value delivered to customer on a periodic cadence using QBR methodology and other means of communication/cadences
- Foster a cohesive team environment with Sales, Delivery and Distributor team members on behalf of customer. Collaborate with team members to ensure an optimal customer experience

**Skills, Knowledge, Experience and Education**
- 5+ years working with customers in a software customer success capacity
- Genuine interest in making customers successful - Collaborates with others to reach that goal.
- Leads negotiation conversations with executives

  • Customer Success Manager

    1 hour ago

    กรุงเทพมหานคร, Thailand Moove Full time

    **About Moove** Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility...

  • Customer Success Manager

    1 week ago

    กรุงเทพมหานคร, Thailand NAVBLUE Full time

    FunctionCustomer Experience - Location- Bangkok, TH - Reference- Contract typePermanent - Working timeFull Time **Job Summary**: NAVBLUE, an Airbus Company, is currently seeking a Customer Success Manager to join our growing team. Reporting to the VP of Customer Experience, the Customer Success Manager (CSM) will be responsible for managing the...

  • Customer Success Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Customer Success Manager

    7 days ago

    กรุงเทพมหานคร, Thailand Carrot Fertility Full time

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...

  • Customer Success Manager, Vietnam

    1 week ago

    กรุงเทพมหานคร, Thailand Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Manager - Customer Success Thailand

    2 weeks ago

    กรุงเทพมหานคร, Thailand Hewlett Packard Full time

    **Job Summary**: This role is responsible for leading a team of individual contributors while focusing on customer satisfaction, growth opportunities, and effective communication. The role engages with clients to understand their needs, monitor their performance, collaborate with teams, and ensure smooth onboarding. The role advocates for customer needs to...

  • Manager, Customer Success

    1 week ago

    กรุงเทพมหานคร, Thailand NielsenIQ Full time

    As a Customer Success Manager, you will be responsible for everything about your portfolio of customers after the initial sale. You’ll work with other team members to drive the initial implementation and integration. You’ll educate established customers about new functionalities, best practices, industry developments and otherwise increase the value...

  • Manager, Customer Success

    1 hour ago

    กรุงเทพมหานคร, Thailand NielsenIQ Full time

    As a Customer Success Manager, you will be responsible for everything about your portfolio of customers after the initial sale. You’ll work with other team members to drive the initial implementation and integration. You’ll educate established customers about new functionalities, best practices, industry developments and otherwise increase the value...

  • Customer Success Manager, Mulesoft

    1 week ago

    กรุงเทพมหานคร, Thailand Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    1 week ago

    กรุงเทพมหานคร, Thailand RateGain Full time

    At RateGain, we believe our triumph lies in the success of our customers. If you're have a work experience to boast about in Travel/Hospitality tech industry, then this opportunity is tailor-made for you! About the role: As the Senior Partner in Customer Success, you will be the captain of success, navigating through responsibilities that include Customer...