Senior Customer Success Manager

2 days ago


กรงเทพมหานคร, Thailand Adobe Full time

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

The Opportunity

The Customer Success Manager (CSM) for Thailand DX Accounts is accountable for Adobe’s largest Customer Experience Cloud relationships. The mission of this team is to ensure customer satisfaction. To build positive relationships, have a clear understanding of business goals and ultimately ensure our customers see value from their investment with Adobe

The Senior CSM has ownership for bringing the best of Adobe’s unique capabilities, methodologies and digital transformation experience to our customers’ business objectives. In this role, you be encouraging positive relationships across customer executives and senior level decision makers and developing a deep understanding of their unique business needs, use cases and objectives. You will drive solution adoption by providing insights on methodologies, solution usage, benchmarking and diagnosing barriers. This is so you can effectively guide customers to enhance value from their Adobe investment and achieve their business objectives.

As a Senior Customer Success Manager for Thailand DX Accounts you will drive a robust Customer Success charter across your accounts which includes:
**Accountability for customer’s overall success with Adobe**: adoption growth of Adobe platform, long term customer health, and Value Realized with the platform whilst maintaining a long term partnership.

Driving mutual understanding of Adobe’s outstanding and groundbreaking “experience business” capabilities and evangelize how those capabilities create long-term value for the customer across various customer business units & organizations.

Being a customer advocate and drive innovation & process improvement back into the Adobe ecosystem.

Orchestrating the breadth of Adobe resources to delight the customer in their experience (Delivery/Consulting, Renewals, Adobe Experts, Customer Care, Customer Success Managers, Product Teams, etc.)

**You should excel in**:
Customer Leadership

Develop senior relationships with our top customers to ensure executive alignment and provide leadership to help the team complete the creation and execution of “get well” plans.

Execution for Results

We partner with sales management team to align on vertical objectives and achieve and exceed retention, growth and satisfaction targets.

**What you need to succeed**:
Bachelors Degree required and a Masters Degree is a plus

Demonstrated in customer success, relationship management or management consulting organization with validated, quantifiable experience delivering on significant business value

Strong executive presence, including experience partnering with and influencing client executives and be a credible and effective C-level advisor

Great problem-solving skills, including the ability to understand the impact and intersection of people, process and technical changes and to articulate high-level solutions to address business problems

Validated organizational, prioritization skills and an ability to work in a highly matrixed environment

Outstanding executive-level interpersonal and written communication skills

High degree of intellectual curiosity and ability absorb new concepts quickly

Ability to travel up to 25% of the time

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

Adobe is an equal opportunity employer. We encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.



  • กรุงเทพมหานคร, Thailand Nintex Full time

    **About Nintex**: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...


  • กรุงเทพมหานคร, Thailand Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • กรุงเทพมหานคร, Thailand Microsoft Full time

    The Customer Success Leader is the most senior Customer Success (CS) resource in Thailand reporting to the Country leader. The Customer Success Leader is responsible for the overall business performance of their organization, including customer value realization (consumption) across all three clouds, the financial performance of the support business, and...


  • กรุงเทพมหานคร, Thailand Manatal Co LTD Full time

    **Manatal** is an AI-based recruitment software company based in Bangkok, Thailand. Our mission is to offer an easy-to-use software to empower small, medium, and large companies in their staffing & recruitment transformation. Globally trusted by thousands of companies in over 130 countries, Manatal's growth goes hand in hand with our clients' own. We're...


  • กรุงเทพมหานคร, Thailand Unilode Full time

    **About Unilode** **Position Overview** The Customer Success Supervisor is a senior Customer Success Coordinator and transformational leader who is responsible for realizing continuous improvements. They focus on further enhancing our customer success for the Unilode community at their assigned station(s) through taking charge, resolving issues...


  • กรุงเทพมหานคร, Thailand Moove Full time

    **About Moove** Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility...


  • กรุงเทพมหานคร, Thailand SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • กรุงเทพมหานคร, Thailand PRTR Full time

    More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people...


  • กรุงเทพมหานคร, Thailand Manatal Co LTD Full time

    **Manatal** is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries and is recognized by Forbes as Best Recruiting Software of...


  • กรุงเทพมหานคร, Thailand SAP Full time

    **We help the world run better** **Key Responsibilities & Tasks** The **Enterprise Customer Success Partner (E-CSP) Expert** engages proactively and continuously with a finite number of larger, more complex customers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle. The E-CSP Expert helps larger, more complex customers achieve...


  • กรุงเทพมหานคร, Thailand NielsenIQ (Thailand) Limited Full time

    Passionate about delivering great work. Proactively engage each account to ensure that every Activate functionality and offering is being leveraged, maximizing the value of each Activate subscription. Work with customers to develop a plan, including metrics for success that outlines how Activate will be addressing their immediate and future needs. Provide...


  • กรุงเทพมหานคร, Thailand NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Customer Success Management COL is the "Chief...


  • กรุงเทพมหานคร, Thailand Manatal Co LTD Full time

    **Manatal** is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 130 countries. Our mission is to offer the best-in-class AI-powered...


  • กรุงเทพมหานคร, Thailand Cendyn Full time

    **About the Job** The Customer Success Manager is responsible for client satisfaction and retention by providing training, support, regular communication and overall account management with the users and decision makers at the hotel level. The Manager is responsible for managing the full customer life cycle from implementation, onboarding, and through...


  • กรุงเทพมหานคร, Thailand Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • กรุงเทพมหานคร, Thailand Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • กรุงเทพมหานคร, Thailand Locus.sh Full time

    Hello! Who are we? Locus.sh is a leading-edge technology company dedicated to solving the most challenging problems in logistics and supply chain. Our ambition? To revolutionize the supply chain realm through cutting-edge technology, enabling smarter, automated decision-making. From dispatch management and carrier orchestration to route optimization and...


  • กรุงเทพมหานคร, Thailand NielsenIQ Full time

    **Job Description**: NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a modernized...


  • กรุงเทพมหานคร, Thailand NielsenIQ Full time

    **Job Description**: NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a modernized...


  • กรุงเทพมหานคร, Thailand Manatal Full time

    **Mantal** is an HR Tech Software Services (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 130 countries. Our mission is to offer the best-in-class AI-powered...