Bk - Corporate Services Manager - Operations Lead

5 days ago

กรงเทพมหานคร, Thailand Foreign & Commonwealth Office Full time

Job Description (Roles and Responsibilities) 1

**Main purpose of job**:
The British Embassy Bangkok is a large diplomatic mission of around 150 staff delivering a dynamic and rapidly expanding programme of activity in support of the UK’s objectives including on economic and sustainable development, trade, security, open societies, consular services and law enforcement. This is an exciting opportunity to join our diverse team.

Deputy to the Head of Corporate Services, this role is a combination of leadership and operational delivery / resource management, mainly (but not limited to) Human Resources.

The jobholder will report to and work closely with the Head of Corporate Services (HCS), supporting a diverse team of 28 staff who work across the corporate agenda, supporting the Embassy’s Country Business Plan; and will act as the Deputy for the team, providing leadership to the whole Corporate Services (CS) team as the Operations Manager. Together, the CS leadership team ensures operational delivery of high-quality services across Finance, Human Resources, Procurement, Information Technology, Logistics & Protocol, Events, Security and Estates / Health & Safety. The jobholder will have particular responsibility for Human Resource services and advice for over a hundred locally employed Country Based Staff (CBS), Protocol Services to incoming diplomats and non-Thai Country Based Staff and will lead on logistics for the whole Embassy, providing excellent quality services to all Embassy employees.

The role requires strong expertise and experience in corporate Human Resources, interpersonal skills, the ability to analyse information and provide a range of workable solutions to Heads of Section and the Leadership Team, problem-solving, and decision making, to keep the Embassy compliant with best practice guidance and policies from London (FCDO) and local legal requirements. There is also a strong focus on continuous improvement and change projects.

**Roles and responsibilities / what will the jobholder be expected to achieve?**:
**_ Strategic Planning and Leadership_**
- Lead and deliver all Human Resource services at Post across the employee life cycle (recruitment and onboarding, performance and development, legal advice, strategic HR discussions, organisational development discussions), development of policies, and people-related initiatives and projects aligned to priorities, from post change projects and Foreign Commonwealth and Development Office priorities.
- Provide strategic and well thought out guidance and support to all staff including Heads of Section and Post Leadership across the range of day-to-day as well as complex HR issues, providing analysis and recommendations which outline risks and challenges.
- Trusted thought partner to local leadership and partners on the platform, seeing the big picture to ensure proactive resource and activity planning in Human Resources, Protocol and Logistics
taking into account whole team's objectives and through strong collaboration with colleagues in CST across the Embassy and externally.
- In-house advocacy to ensure Human Resource policies are aligned to global and local requirements and understood by all partners on the platform. When required, able to develop policies that meet these requirements.
- Support the Deputy Head of Mission and Head of Corporate Services in strategic leadership, decision-making and planning of the corporate agenda.
- Act as the Head of Corporate Services in leading, managing and representing CST in the absence of HCS, including decision-making across all functions, representation at senior meetings and delivery of projects.
- Collaborate with the International Academy on the delivery of relevant learning interventions, including designing, delivering and evaluating sessions which benefit all staff.
- Collaborate with the Regional HR Hub across the range of HR functions.

**_ Operational Human Resource, Protocol and Logistics Delivery and Management_**
- Manage corporate delivery through collaboration with the regional Human Resource hub in: HR policies, employment terms and conditions, benefits, staff recruitment, on boarding, contract management, salaries, medical insurance and other staff employment and payment matters.
- Direct ownership and leadership of all Post HR initiatives and issues, in partnership with regional HR hub ensuring that UK and local standards are met through planned and reactive management; and in compliance with corporate procedures, including local and UK regulations and policy.
- Lead on corporate projects and change management for HR, Protocol and Logistics
- Provide guidance and act as an escalation point on sensitive HR matters for staff, including management issues and dispute resolution, engaging with external and internal stakeholders as necessary.
- Champion, role-model and embed a trustworthy, collaborative and inclusive culture, ensuring post acts in accordance with FCDO policies across all pe

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