Operations Lead

**Position: Operations Lead**

**Position Purpose**

The** Operations Lead** will manage multiple patient support program(s) and country operations. The jobholder is required to develop Axios representation and to represent Axios in meetings with Clients, Partners, Stakeholders and Health Authorities. The job holder is also responsible for the operational and administrative activities of the Country of responsibility.

The jobholder is required to represent Axios in daily meetings with all programs stakeholder and expected stakeholder and carry out operations management duties which will be both field and office based.

**Duties and Responsibilities**
- Full revenue responsibility across multiple programs in Country of responsibility.
- Effectively oversee the management of patient support program(s) by managing local staff, liaising with Clients, as well as institutions including hospitals, insurances, NGO’s, charities, distributors, pharmacy chains, health authorities, physicians, nurses, and patients.
- Ensure that eligible patients are enrolled in the program in a timely manner and in accordance with the project workflow and timelines.
- Ensure that all programs are running smoothly, are compliant with the local and international standards and are according to the healthcare guidelines.
- Manage supported drug supply chain by forecasting drug needs in collaboration with clients, obtaining all necessary documentation from Axios, the partner, the client, and any government agencies as necessary.
- Innovate and advise to resolve emerging challenges in the programs e.g., voucher system to ensure effective and smooth implementation.
- Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program.
- Assist in developing and managing the relationship with the Governments as well as key national and international stakeholders in the Country of responsibility.
- Represent Axios at meetings and conferences.
- Lead in building Axios capabilities in Country of responsibility by ensuring that Axios has the expertise and capacity to achieve its strategic objectives.
- Identify and build opportunities for new programs and opportunities through discussion with clients or stakeholders.
- Develop new services from the existing programs and/or based on the Country of responsibility needs.
- Manage Axios day-to-day operational activities, including Financial, IT and HR issues reporting to Regional and Global HQ as appropriate.
- Ensure a clear career pathway for their Staff and supervising their
- Support, Motivate and empower local team for Axios vision and mission through leadership style.
- Oversee the management of local vendors, suppliers, rental agreements, and maintenance contracts in particular the financial auditing company.
- Maintain a strong knowledge of the health care industry and up to date with the industry dynamic.
- Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data.
- Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs
- Additional duties as required and requested by Senior Management.

**Relationships**
- Reports to Head of Function
- Develop and maintain excellent relations with Clients and key stakeholders. Work with partners such as governmental agencies, pharmaceutical companies, NGOs, political affiliations, and communities.
- Work with the various divisions of Axios ensuring smooth communications.
- Maintain ongoing and frequent communication with Axios Country of responsibility and global staff.

**Special Skills and Knowledge**
- Diplomatic skills.
- Ability to work autonomously.
- Excellent and articulate communication skills.
- Methodical and efficient with ability to deliver timely results.
- Strong attention to detail.
- Excellent computer skills (Microsoft office)
- Results driven.
- Approachability and willingness to provide services.
- Written and spoken fluency in English is a must.

**Educational Background and Experience**
- Bachelor’s degree in Pharmacy, Medical, Nursing or Public Health.
- At least 3 - 5 years professional experience in Healthcare / Pharma with proven line management experience.