Corporate Account Services Analyst

4 weeks ago

กรงเทพมหานคร, Thailand Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day-from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

**How will you make an impact in this role?**
- Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
- To manage risk and minimize credit card and through a systematic Credit and control procedures and policy.
- Acquiring the necessary information to analyze Corporate Client accounts to find root cause and make sound credit decisions to ensure we can manage acceptable risk both corporate client and cardmember to American Express.
- To ensure profitability and offering solutions based each Corporate card individual and clients needs.
- To review and monitor credit worthiness both Corporate customers to consider spending limit for Corporate client/expansion or cancel account for both.
- To handle corporate clients’ enquiry or refer card member disputes, enquiries and compliant to concerned department.
- Work the case by inbound and/or outbound telephone contact on both Corporate Products and BTA.
- To handle End to End process of Business Travel Account product.
- Ensure high standard of Services are achieved with quality.
- Able to handle CM or PA’s inquiries/Complaints independently.
- To work the case though incoming and outgoing calls by managing risk and minimize credit loss through a systematic decisioning and dunning procedures and also ensure balancing with client satisfaction at certain level.
- Good co-operate with the colleageues and the other department with smoothly.
- Manage the request by using credit procedure balancing with servicing customers
- Conduct performance analysis, using all sort of data available including cardmember’s payment history, spending & payment pattern as well as financial information.
- Monitor and review cardmember and clients' credit worthiness and credit history to consider spending limit control/expansion or cancel account.
- Able to handle clients’ enquiry or referring card member disputes, enquiries and compliant to concerned department.
- Alignment with ACT, GCP, CFN, CEN and TMC to ensure customers’ requirements are met.
- Ensure processes are in place to drive Prioritization and timely decision making.
- To ensure timely delivery of quality services to clients.

**Minimum Qualifications**
- At least 2 years experience in Credit Analysis or related field.
- Bachalor’s Degree in business related i.e. Business Administration, Economic.
- Strong Analytical and negotiation skill.
- Ability to cope with high pressure from volume of work.
- Strong Customer Focus and proven Problem Solving skills.
- Good command of written and spoken English.
- Cross Functional team work: GCP, Travel, World Service, DP.
- Should be able to co-ordinate and handle multiple tasks simultaneously.
- Able to operate PC.; Word, Excel, Power Point.
- Hard working, team work spirit

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