Regional Retail Manager, Southeast Asia
2 weeks ago
**Position**:
The Regional Retail Manager will be responsible for:
1. Overall Retail Management
- Develop strategie/ initiatives to grow retail business in Southeast Asia
- Responsible for ensuring sales targets are achieved for each boutique
- In collaboration with HK regional team, define and monitor key KPIs in each boutique, including conversion rates, building database and weekly planner
- Conduct regular boutique and market visits to stay informed about market trends, identify business opportunities and improve business plans
- Analyze and monitor on sales performance and KPIs, frequent review with Boutique Managers on solutions to increase productivity and maximize sales generating opportunities
- Work with HR to propose commission scheme to motivate boutique sales
- Analysis of staff individual performance and plan short / long term staff strategy
- Coordinate sales results of each boutique and assist in stock assortment implementation according to performance, potentials and environment
- Work closely with Supply Chain to ensure proper stock supply to boutiques and monitor stock situation, including commercial launch of novelties and replenishment
- Analyze market trends, competition, customer needs etc. to improve the business plan
- Hold weekly Performance Meeting with Boutique Managers
- Ensure all corporate identity guidelines are properly implemented in all markets for uniforms, store stationery, letterheads.
2. Retail Operations
- Responsible for perfect execution of all brand merchandising, marketing, training guidelines and SOPs throughout retail in line with corporate guidelines
- Ensure excellent customer service reflected in every boutique and maintain effective relationships with customers
- Work cross-functionally with Regional Marketing, Human Resources and Finance teams to ensure strong retail performance
- Collaborate regularly with regional team to provide feedback as needed on product needs and stock levels
- Manage negotiation with landlords on space and location
- Work with contractors in the successful opening of new stores/renovations from planning to completion
3. Team Management & Coaching
- Participate in assessment and development of retail teams
- Lead, develop and inspire retail teams
- Create strong morale and spirit within the team
- Implement coaching culture in boutiques
- Support management of retail teams - performance management, motivation, training, recruitment and career development
4. Coordination / Administration and controlling
- Act as a key contact regarding all Opex issues
- Coordinate Boutique maintenance and construction with related teams and external contractors
- Work with Headquarter on repair progress
- Manage boutique operations and maintenance. Liaise with external vendors and monitor on service and supplies are delivered at agreed level and to the benefit of each boutique.
- Assist Regional team to monitor controllable costs
- Work closely with marketing on planning and executing sales promotion, trade marketing programs, communications and expansion strategy
- Coordinate local market competition information
5. Leasing, Proposals, Reporting and analysis
- Conduct and supervise daily administrative support for boutiques
- Compile and produce sales analysis and other reports according to schedule
- Analyze and forecast sales figures and interpret trends to facilitate planning
- Work with Regional team on lease matters e.g., review commercial lease terms, lease renewal, prepare supporting documents for submission and signatory arrangement
**Profile**:
**Profile**
- Bachelor’s degree with at least 8 years of solid experience in luxury retail management with proven track record in sales and service excellence, preferably in the category of Watch and Jewellery
- Strong communication skills with good problem-solving and negotiation skills
- Excellent leadership and interpersonal skills with a keenness on people development and coaching
- Organized, detail-minded with the ability to multi-task
- Good command of written and spoken English
- Proficient in MS Office (Word, Excel and Powerpoint)
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