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Regional Policy Manager

3 weeks ago

กรงเทพมหานคร, Thailand April Asia Pacific Full time

For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.

We are part of the APRIL Group, a global insurance specialist with 2,300 staff in 16 countries.

We are currently looking for a Regional Policy Manager to sustain the company's growth and expand our services.
- You will work at a regional level and enjoy multicultural teamwork. You will coordinate with many departments and stakeholders across the company as you’re at the core of the process. It’s a shortcut to learning all the health insurance processes at once_
- The Regional Policy Manager will manage and oversee the timely and accurate processing of Policy issuance. You will address staff and stakeholders' inquiries regarding the Policy process._

**Key Responsibilities will be**:

- Monitor the team’s volume of activity and manage key performance indicators
- Make sure that Service Level Agreements are met, and processes followed across the 3 countries in the region.
- Provide training, guidance, and support to the team members.
- Conduct regular checks and set up regular performance evaluations
- Understand our stakeholders' needs, eligibility, and coverage and provide quality assistance service
- Provide stakeholders with quality advice and make helpful recommendations

**Profile**:

- Bachelor’s degree in Business or Health
- A first relevant experience in an operational role preferably in health insurance
- Communication in English must be very fluid as there will be plenty of exchange with international colleagues and clients
- Excellent oral communication, interpersonal and analytical skills
- Customer-oriented, problem-solving, and multitasking
- Able to adapt to a fast-paced work environment
- Knowledge of Computer PC, MS-office, Internet, E-mail

**What we offer**:

- A fun and stimulating work environment where there is space to learn and grow
- The opportunity the be part of a fast-growing, entrepreneurial, and extremely dynamic company
- The possibility to gain knowledge and experience in the promising sector of Health Insurance.