Regional Policy Manager

2 weeks ago

กรงเทพมหานคร, Thailand April Asia Pacific Full time

For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.

We are part of the APRIL Group, a global insurance specialist with 2,300 staff in 16 countries.

To sustain the company's growth and expand our services, we are currently looking for a Regional Policy Manager.
- You will work at a regional level and enjoy multicultural teamwork. You will coordinate with many departments/relevant stakeholders in the company as you’re in the middle of the process. It’s a shortcut to learning all the health insurance process at once_
- The Regional Policy Manager will manage and oversee the timely and accurate processing of Policy issuance. You will address staff and stakeholders' inquiries regarding the Policy process._

**Supervisory Responsibilities**:

- Monitor volumes and the SLAs of the day-to-day operations of the Policy Department in three countries in the region
- Meet Key performance indicators
- Ensure processes are applied
- Train staff accordingly
- Conduct performance evaluations

**Duties/Responsibilities**:

- Provides support and guidance to Policy team members
- Oversees the Policy issuance process
- Understand our stakeholders' needs, eligibility, and coverage and provide quality assistance service
- Manage the policy issuance cases using our system and communicate with all relevant departments
- Provide stakeholders with quality advice and make helpful recommendations.

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