Assistant Manager, B2B Digital Sales Operations

Company Description

Minor Hotels is an international hotel owner, operator and investor with a portfolio of more than 540 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

**Job Description**:
To serve the needs of the business, our guests and our colleagues by driving the effective use of all sales systems related to hotel proactive/reactive or global sales functions across MH. This includes, but is not limited to, the Micros Fidelio Sales Force Automation (SFA) System and hotel Opera’s Sales & Catering (S&C) System, RFP systems, Global Hotel Alliance (GHA)’s Sales tools, Key Account Management tool, Account Production Reporting, Group Lead Sending & Corporate Transient FIT Contracting/Bidding Coordination and Reporting via the sales systems.
- Drive opportunities to upsell and cross-sell Minor Hotels products and provide regular updates on the Cross Sell activities of the company for Group Lead Sending functionality of the G-Leads System and ensuring monthly target is achieved
- Actively push RFPs submissions to be available on Global Distribution System (GDS)
- Ensure that all the Global Rates under Minor Hotels Agreement are available to all the properties
- Manage Global Rate Loading that relate to Consortia Programs and Corporate Accounts, 24 TMCs, 147 Global Corporate Account, and 130 Preferred Accounts. (Previously 4 TMCs and zero Corporate Account)
- Establish and maintain FIT Contracting and any third party integrated system for future RFPs for Corporate Accounts (Lanyon, HRS, Rate Finding, ProLodgic, and Sabre approx.+100 Preferred Accounts)
- Ensure that new opening/rebranding hotel is activated in all platforms.
- Maintain and update as required key reports of the Sales Force Automation (SFA) System to provide key statistics for all Sales Executives and Regional and Cluster Sales Directors.
- Maintain the entire customer data base of the OPERA system including the overall Quality assurance of the Data Entry to the approved Minor Hotels Standards.
- Being Minor Hotels representative from HQ office to ally with other reginal office (Madrid, Brisbane) on business cases
- Develop standards, processes as Standard Operating Procedures (SOPs) for company and travel agent profile in Opera
- Conduct Trainings of related Sales Platform to hotels and corporate roles on quarterly basis
- Audit Property setup on Sales Operation Systems
- Manage all OPERA profiles, Lanyon, and G-Leads for all the properties from 56 to 91 properties
- Balance distribution of cases and activities among Team Members and manage cases on a day to day basis
- Ensure that hotel that left MH management agreement contract inactive in all sales systems.
- Manage sales team member who has access to sales system eg. obtain username and password
- Support Hotel Team Member who has challenge in all Sales Platform
- Support Hotel Team Member who has request to distribute the rate on GDS platform by coordinate with relevant Department (Central System and E-Distribution)
- Manage Travel Agent and Company profile in Opera Customer Information System (OCIS).
- Maintain and update as required the SFA configuration in liaison and supported by the Minor Hotel IT Associates.
- Continually monitor and review Duplicate and Suspended profiles for Travel Agent and Company Profiles to maintain the system.
- Ensure accurate data management and thereby ensure accurate OBI/Power BI Reporting from the OPERA SFA/OMPS System
- Create, update, modify MH Flow knowledge portal under Global Sales function and creating Job Aids(s) and IOLs when necessary
- Drive and/or maintain initiatives for the integration of SFA into Web Services of MHG Web sites.
- Work with corporate IT Operations to solve the cases that relate to OPERA profiles
- Support current and future system integration with evolving products of OPERA and update Training Materials as may be required (OPERA Cloud).
- Maintain accurate management status reporting on business results, and associated with OPERA SFA/OMPS System
- Maintain a personal up-to-date knowledge on all Minor Hotels product and service offerings, and the products, services, rates and new developments, and an awareness of general industry trends.

**Qualifications**:

- Bachelor’s degree in business administration or any related field
- Strong English communication skills, both verbal and written
- Experience in hospitality is required
- Familiar with Opera systems and SynXis
- Comfortable with proactively learning new technologies
- Enjoy working in a diverse culture
- A self-motivated, strong team player, able