Customer Success Manager

6 days ago


กรงเทพมหานคร, Thailand Sertis Full time

Sertis is a leading Data and AI company based in the heart of Bangkok.

We provide both off-the-shelf and customised solutions for our clients ranging from data infrastructure, BI development, and data-driven business insights to forecasting, optimization, and computer vision. Our expert team of data and AI consultants work closely with clients, across different industries such as retail, manufacturing, banking, energy, airlines, agriculture, and healthcare, to understand their business needs and deliver bespoke solutions using cutting-edge technologies that are just right for them.

**Our aim is to be one of the leading Data and AI companies globally**, where a diverse mix of talent want to come, stay and do their best work. We pride ourselves on bringing not only the best, but also nice, talent from around the World. We recognise that our company runs on our people's hard work and dedication while maintaining a culture that encourages learning, growth opportunity, innovative contribution, and a sense of ownership.

**About the job**

Our** Customer Success Manager** will be responsible for leading the development, operations and monitoring for at least one client solution. This role also contributes to the evaluation and technical feasibility of Computer Vision and/or data solutions for our clients.

Key responsibilities of this role would involve managing internal development activities and regular interaction with stakeholders from Senior Management, Business Development, Consulting and Technical teams.

**What are the responsibilities of a Customer Success Manager?**

**In this role, you will get to**:

- Provide leadership and direction to the delivery team and serve as the point of contact for solution delivery, ensuring our solutions meet a high level of quality that achieves client satisfaction
- Work closely with Business Development, Consulting and Technical Leads in understanding client needs, budget and resourcing
- Oversee solution lifecycle planning and progress monitoring, including budget and milestones
- Responsible for the implementation of an SLA management process to handle operational issues for solutions in production
- Work closely with Technical Leads and facilitates technical planning & implementation plan for the solution tech stack
- Manage all technical implementation of the solution tech stack from inception to maintenance/closure
- Ensure regular review of technical processes to maintain efficiency and cost effectiveness
- Serve as a Scrum Master and Product Owner

**Requirements for this role are**:

- Previous experience in technology delivery and Scrum/Agile
- Embodies the Agile mindset and culture
- Communication, presentation and leadership skills
- Excellent organizational and people skills
- Great attention to detail
- Related Scrum/Agile, coaching and facilitations certifications preferred e.g. CSM/CSP-SM or related; ICP-ACC; ICP-ATF. ICF and IAF qualifications will be a strong advantage

**Who excels in this role?**:

- Someone who loves getting things done
- Open-minded - eager to ask for comments/suggestions for improvement
- Passionate for anything and everything data
- Able to share and suggest ideas
- Love doing tons of research
- Have a can-do and will-do attitude
- Ready to tackle any challenges

**What are some of the benefits of working at Sertis?**:

- Hybrid working environment
- Up early or a slow starter in the morning? We have flexible office hours
- Mentorship programs for every level; from executive-level coaching to fresh grad
- Learning support
- to help you build your skillset and grow your career
- Get to work and learn from the best in the industry, and share your ideas with like-minded individuals
- We cultivate intelligence and learning so that our experts can become community leaders in their respective fields in the tech industry
- Amazing colleagues to enjoy company social outings, parties, and events
- Result-oriented workplace; We provide direction, not orders, and give you the autonomy to deliver your best work
- We work at the frontier of innovation in the AI industry
- Work on meaningful solutions that solve and improve real-life problems and challenges
- We run like a startup, and embrace the adventure; we focus on getting things done, while still having a down-to-earth and informal culture

**This is your chance to build your career in a growing data-driven industry.**

**APPLY NOW



  • กรุงเทพมหานคร, Thailand Amity Full time

    As a customer success manager, you will help our customer success strategies, building strong relationships with customers and collaborating with cross-functional internally to deliver consistently excellent customer experiences. **Your team**: - ** Zoho Project **and Professional project management tool is the foundation of how we run the team. - Our...


  • กรุงเทพมหานคร, Thailand Moove Full time

    **About Moove** Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility...


  • กรุงเทพมหานคร, Thailand Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • กรุงเทพมหานคร, Thailand Microsoft Corporation Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • กรุงเทพมหานคร, Thailand PRTR Full time

    More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people...


  • กรุงเทพมหานคร, Thailand Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Customer Success

    4 days ago


    กรุงเทพมหานคร, Thailand Reeracoen Thailand Full time

    **Industry**: Hardware, Software - ** Job Description**: - Interface with customers, lead customer engagement calls - Maintain a detailed understanding of the company's products and services - Own the onboarding process, conduct product demos, and explain the product to customers - Establish clear goals and definitions for customer projects and company...


  • กรุงเทพมหานคร, Thailand SoftwareOne Full time

    Job Function: Software & Cloud Services The role: - As a Customer Success Manager, you will provide support to customer partners across, CxO, Operations and Business Units, in order to make sure we deliver business outcomes with the best customer and delivery experience resulting in customer retention and new leads/opportunities. You will have excellent...


  • กรุงเทพมหานคร, Thailand Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...


  • กรุงเทพมหานคร, Thailand Hewlett Packard Full time

    **Job Summary**: This role is responsible for leading a team of individual contributors while focusing on customer satisfaction, growth opportunities, and effective communication. The role engages with clients to understand their needs, monitor their performance, collaborate with teams, and ensure smooth onboarding. The role advocates for customer needs to...


  • กรุงเทพมหานคร, Thailand Cisco Systems Full time

    **What You'll Do** As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...


  • กรุงเทพมหานคร, Thailand Microsoft Corporation Full time

    The Customer Success Leader is the most senior Customer Success (CS) resource in Thailand reporting to the Country leader. The Customer Success Leader is responsible for the overall business performance of their organization, including customer value realization (consumption) across all three clouds, the financial performance of the support business, and...


  • กรุงเทพมหานคร, Thailand Microsoft Full time

    The Customer Success Leader is the most senior Customer Success (CS) resource in Thailand reporting to the Country leader. The Customer Success Leader is responsible for the overall business performance of their organization, including customer value realization (consumption) across all three clouds, the financial performance of the support business, and...


  • กรุงเทพมหานคร, Thailand NielsenIQ (Thailand) Limited Full time

    Passionate about delivering great work. Proactively engage each account to ensure that every Activate functionality and offering is being leveraged, maximizing the value of each Activate subscription. Work with customers to develop a plan, including metrics for success that outlines how Activate will be addressing their immediate and future needs. Provide...


  • กรุงเทพมหานคร, Thailand NielsenIQ (Thailand) Limited Full time

    Passionate about delivering great work. Proactively engage each account to ensure that every Activate functionality and offering is being leveraged, maximizing the value of each Activate subscription. Work with customers to develop a plan, including metrics for success that outlines how Activate will be addressing their immediate and future needs. Provide...


  • กรุงเทพมหานคร, Thailand NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Customer Success Management COL is the "Chief...


  • กรุงเทพมหานคร, Thailand Palexy Pte. Ltd Full time

    At Palexy, we develop a pioneering AI-powered SaaS platform that can turn existing retail data, including CCTV footage, POS data, staff schedule data, etc. into actionable intelligence in a fashion similar to e-commerce. We are seeking Customer Success Executives based in Bangkok to help our Thailand’s retail customers successfully adopt our product and...


  • กรุงเทพมหานคร, Thailand Appier Full time

    **About Appier** **About the role** We are seeking a **Senior** **Customer Success Manager, **who will manage the customer success function of key accounts within Appier's enterprise solutions business unit in Thailand. This role is based in Bangkok. The primary goal of the customer success team is to generate solutions from both business and technical...


  • กรุงเทพมหานคร, Thailand Cendyn Full time

    **About the Job** The Customer Success Manager is responsible for client satisfaction and retention by providing training, support, regular communication and overall account management with the users and decision makers at the hotel level. The Manager is responsible for managing the full customer life cycle from implementation, onboarding, and through...


  • กรุงเทพมหานคร, Thailand Unilode Full time

    **About Unilode** **Position Overview** The Customer Success Supervisor is a senior Customer Success Coordinator and transformational leader who is responsible for realizing continuous improvements. They focus on further enhancing our customer success for the Unilode community at their assigned station(s) through taking charge, resolving issues...