Operations Manager

7 days ago


ปทมวน กรงเทพมหานคร, Thailand Crimson Education Co., Ltd. Full time

Proficient in English.
Bachelor s degree; advanced degrees welcome.
2+ years of experience in operations and people management, particularly in educational or project-based environments.
Experience with data analysis tools (Excel, SQL) and project management softwareStrong understanding of project-based learning and outcome measurement.
Demonstrated ability to work across different cultural contexts.
Excellence in stakeholder management and communication.
Strategic thinking and problem-solving capabilities.
Ability to drive systems improvement and optimization.
Data Management & Technical Operations.
Build and maintain complex Google Sheets systems for tracking advisor performance, student progress, and outcome achievement.
Create automated reporting systems and dashboards for real-time monitoring.
Develop and optimize data collection processes across all pathways.
Implement data validation and quality control measures.
Design efficient systems for managing advisor allocations and availability.
Create technical documentation for all operational processes.
Identify opportunities for automation and process improvement.
Maintain and troubleshoot tracking systems and databases.
Pathway-Based Advisor Management.
Work with Recruitment to maintain optimal advisor coverage across all six pathways, ensuring appropriate expertise levels for each project type.
Track and analyze pathway-specific KPIs and outcome achievement rates.
Develop specialized onboarding programs for each pathway's unique requirements.
Create and maintain pathway-specific best practices and resources.
Quality Assurance & Outcome Achievement.
Monitor project progression through defined outcome levels (1-3) across all pathways.
Ensure consistent quality in deliverables (e.g., pitch decks, prototypes, campaigns).
Implement standardized validation processes for each pathway's outcomes.
Track and optimize student achievement rates across different project types.
Student-Advisor Matching & Support.
Optimize student-advisor matching based on project pathway, expertise requirements, and intended outcomes.
Manage allocation processes to ensure appropriate advisor expertise for each project type.
Provide pathway-specific guidance for complex projects or escalations.
Support advisors in helping students achieve defined outcome levels.
Operational Excellence.
Develop and maintain systems for tracking project progress across pathways.
Create and optimize workflows for each project type.
Implement quality control measures for pathway-specific deliverables.
Manage communication channels between advisors, students, and support teams.
Regular reporting on pathway performance and outcome achievement.
What Success Looks Like.
High completion rates of level 2-3 outcomes across all pathways.
Strong advisor retention rates and positive feedback across pathways.
Efficient project allocation with mínimal delays.
Consistent achievement of pathway-specific quality metrics.
Positive feedback from students and college admission results.
Proactive issue identification and resolution.
Strong collaboration between pathway teams.
Clear documentation and resources for each project type.
Continuous improvement in project completion rates and quality.
If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you
**Job skills required**: Project Management, English, SQL, Data Analysis
**Job skills preferred**: Automation


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