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Head of Digital Operation and Project Management

2 weeks ago

ปทมวน กรงเทพมหานคร, Thailand Siam Piwat Co., Ltd. Full time

Digital Operation.
Negotiation Skill.
Leadership Skill.

**Job Descriptions**:
Oversee the digital infrastructure, platforms, and technologies supporting various business operations.
Implement and optimize digital processes to enhance operational efficiency.
Ensure the integration of digital solutions across different departments for seamless operations.
Develop and implement strategies to enhance the after-sales service experience for customers.
Oversee the post-purchase customer support process, including product maintenance, repairs, and warranty services.
Establish and maintain service level agreements (SLAs) to meet customer satisfaction goals.
Develop and execute the organization's project management strategy in alignment with overall business objectives.
Prioritize and select projects based on strategic goals and resource availability.
Develop and execute the organization's project management strategy in alignment with overall business objectives.
Prioritize and select projects based on strategic goals and resource availability.

**Qualifications**:
Bachelor s degree or Master s degree in Business management, International Business, Marketing and Project Management.
Minimum 7-10 years of hands-on experience in Retail operation or customer relationship management area.
Minimum 5 years in e-commerce platform is a plus.
Minimum 5 years in project management platform is a plus.
Strong background or experiences in business planning, managing the business commercial deals.
Strong entrepreneurial mindset.
Proven critical and analytical thinking skill.
Communication skill with excellent English proficiency.

**Desired Skills**: Negotiation and persuasion skill, organization skill, impeccable presentation and interpersonal skill and strong leadership skill.

**Job skills required**: Project Management, Management, English, Negotiation

**Job skills preferred**: Analytical Thinking, Leadership Skill