Customer Experience Representative

1 week ago

กรงเทพมหานคร, Thailand Flywheel Digital Full time

About Us

Flywheel SEA (formerly known as Intrepid Group)

Ascential Group

With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange.

**The Role**:
Flywheel SEA seeks a customer experience representative to join our Chat team. This person will provide our customers with an exceptional level of service. The position will be based in Thailand. If you enjoy dealing with various buyer concerns and have a strong desire to provide excellent customer service, you are the one we are looking for.

**Your responsibilities will include the following**:

- Respond to buyer inquiries through chat in a timely and accurate manner.
- Deliver a consistent and positive customer experience.
- Ensure that chat response SLAs (rate and time) are met.
- Accurately resolving buyer concerns and complaints.
- Analyze and report on product and promotion issues.
- Maintain internal databases with information about product issues and valuable buyer discussions.
- Monitor buyer complaints and initiate outbound chats to assist customers.
- Maintain a friendly, helpful, and professional demeanor toward customers.
- Ensure that each buyer who contacted you via Lazada, Shopee, or social media chats is satisfied.

**Who we look for - the ideal profile**:

- University degree, at least one year of experience working in an eCommerce or startup company
- Fluent with Thai Language
- Excellent chat communication skills and a good understanding of customer needs
- Customer service experience, preferably in a chat customer service role with outbound and inbound responsibilities
- Professional, customer-focused, and eager to learn about product knowledge
- able to work flexible hours and on weekends

**What we offer**:

- BTS Chidlom
- 1-month bonus
- Flexible working hours
- Health Insurance
- Fun Working Environment
- Note: we will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties_

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