Workplace Experience Generalist
2 days ago
**About Agoda**
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
**About the Role**
Agoda seeks for Workplace Experience Generalist who has a passion for operation & service excellence. You will be a part of Workplace Experience Team - Global Operations & Services that deliver the high level of service to support our Bangkok offices.
In this role, you will be responsible for enhancing the service level & delivering a comprehensive service, supervising receptionist service team & ensuring daily support operations, maintaining administrative duties & service operating procedures, and participating & supporting workplace experience projects.
We are looking for a productive person with can-do attitude, detailed-oriented, service mind, strong problem analysis & problem-solving skills, and highly adaptive & flexible.
**Key Responsibilities**:
- Act as a point of contact for Workplace Experience - Global Operations & Services team both internal and external stakeholders
- Supervising the receptionist team by addressing and solving operations & services issues, understand needs, and deliver solutions with fast response
- Organize and deliver a comprehensive front desk service by monitoring daily activities of receptionist team
- Ensure the professional, friendly, and efficient reception services to ensure that established standard operating procedures are followed
- Assist with the team with hiring, training, motivating receptionists and ensure the highest quality operations & services through consistency and efficiency
- Perform day-to-day operations, manage administrative duties, maintain accurate records & proper documentation including policies & procedures, manuals, and reports
- Responsible for purchasing office supplies with representative company, including managing receipts and related documents, to support administration operations
- Handle ticketing system management for service requests such as meeting & activity room arrangement, letter & parcel collection etc.
- Continuously strive to propose efficiency & quality improvements of work processes & duties for receptionist team
**Requirements**:
- 2-3 years of working experience in operations, customer service, administration, or related fields with 1-year supervisory experience
- Understanding of frontline operations and office management
- Excellent communication skills both verbal and written in English & Thai
- Professional appearance and manner with strong interpersonal skills
- Service-oriented and detailed-oriented
- Strong organizational, time management, planning, and problem-solving skills
- Energetic personality, productive with can-do attitude, highly adaptive & flexible, and willing to learn & explore
- Positive disposition, team player, multitasking abilities to get stuff done at a high quality in timely fashion and able to deal with ambiguity
- Proficiency in Microsoft Office programs
**In addition, it would be a plus to have the knowledge and experience of**:
- SOPs, protocols, and policies & practices
- Event management
- Inventory management
- Procurement
**Equal Opportunity Employer**
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
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