Loyalty & Partner Marketing Executive
1 week ago
Company Description Minor Hotels is an international hotel owner, operator and investor with a portfolio of more than 540 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
**Job Description**:
**Key Responsibilities**:
- Assist with the management of the current DISCOVERY Loyalty program
- GHA Billing: invoicing and the supporting data to process the payments and cross charge the hotels / concerned departments / employees for the Discovery Fee, GHA.net Fee, G-Leads Commission and Other GHA charges and issues;
- Consolidate and Communicate information and requests between Minor and DISCOVERY
- Setting up and training new and existing properties
- Managing guest requests and concerns
- Manage and update property content on DISCOVERY Website
- Ensuring participation in DISCOVERY Marketing Campaigns
- Coordinating and compiling data from all the brands
- Training and assisting brands
- Creation of articles and other internal collaterals to assist properties
- Managing B2B and B2C communication and ticketing requests
- Creation of monthly reports and assisting properties/ brands with analytical decisions
- Analyze brand performance and improvement strategies
- Assist in managing existing partnerships
**Qualifications**:
- Bachelor’s degree in business, Project Management or Hotel Management related field is preferred
- Previous experience in operational excellence, customer relations, training, process documentation and analytical work would be beneficial
- Be self-motivated, a strong team player and enable to work under pressure
- Project a professional image to maintain the reputation of the brand when communicating internally and externally
- Strong communication and project management skills, able to manage several assignments simultaneously
- Strong command of spoken and written English and Thai with computer literacy
- Working knowledge of MS Office (Excel, Word, PowerPoint, etc) is required
- Basic understanding of Power BI or other analytical tools will be a plus
- A Project Management or e-commerce background is a plus
- Basic knowledge of Sitecore, Opera PMS, HTML is a plus
- This job is based in Bangkok, no travel is required
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