Loyalty & Partner Marketing Executive
1 week ago
**Key Responsibilities**:
- Assist with the management of the current DISCOVERY Loyalty program
- GHA Billing: invoicing and the supporting data to process the payments and cross charge the hotels / concerned departments / employees for the Discovery Fee, GHA.net Fee, G-Leads Commission and Other GHA charges and issues;
- Consolidate and Communicate information and requests between Minor and DISCOVERY
- Setting up and training new and existing properties
- Managing guest requests and concerns
- Manage and update property content on DISCOVERY Website
- Ensuring participation in DISCOVERY Marketing Campaigns
- Coordinating and compiling data from all the brands
- Training and assisting brands
- Creation of articles and other internal collaterals to assist properties
- Managing B2B and B2C communication and ticketing requests
- Creation of monthly reports and assisting properties/ brands with analytical decisions
- Analyze brand performance and improvement strategies
- Assist in managing existing partnerships
**Qualifications**:
- Bachelor’s degree in business, Project Management or Hotel Management related field is preferred
- Previous experience in operational excellence, customer relations, training, process documentation and analytical work would be beneficial
- Be self-motivated, a strong team player and enable to work under pressure
- Project a professional image to maintain the reputation of the brand when communicating internally and externally
- Strong communication and project management skills, able to manage several assignments simultaneously
- Strong command of spoken and written English and Thai with computer literacy
- Working knowledge of MS Office (Excel, Word, PowerPoint, etc) is required
- Basic understanding of Power BI or other analytical tools will be a plus
- A Project Management or e-commerce background is a plus
- Basic knowledge of Sitecore, Opera PMS, HTML is a plus
- This job is based in Bangkok, no travel is required
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