Sales Managers Outbound Hotel Loyalty Programs

1 week ago

กรงเทพมหานคร, Thailand HMC-Hospitality Marketing Concepts Full time

**Call Center Operations Manager & Sales Managers**
**Outbound Hotel Loyalty Programs**

The objective of HMC’s loyalty solutions is to help hotels increase bottom-line profit, through the recruitment and retention of repeat customers and lowering the cost of business via direct e-commerce channels. Member acquisition is primarily through outbound telesales; target members are managers and owners of small to medium-size business, professionals, and affluent lifestyle individuals.

HMC has several career opportunities available in South-East Asia for **Call Center Operations**
**Managers** and **Sales Managers** who will be responsible for managing the day-to-day operations of telesales teams within a defined region. These positions will coach, motivate, deploy management initiatives, and develop sales practices to achieve sales target results. These are intensive roles in a fast
- paced and dynamic industry, with generous rewards for achieving sales targets.

Scope of Work:

- Direct and implement Call Center best practices.
- Effectively recruit, train, develop and motivate a team of Sales Managers and Team Leaders in an outbound sales environment, both directly and remotely.
- Execute implementation and roll-out schedule for each hotel program.
- Develop and execute Call Centre tactical plans, to ensure efficiency, productivity and profitability of new sales and renewal sales targets of each hotel program.
- Travel to and conduct regular visits/audits of all hotel programs.
- Participates in sales forecasts, territory planning and strategic development of the region.
- Train hotel staff on hotel program.
- Recognize and act on new business opportunities consistent with company strategy.
- Build a positive working atmosphere throughout the region.
- Liaises with Marketing, IT, and Finance teams to ensure a tight and positive working relationship.
- Ensure adherence to Administration, Finance and HR policies and any new company policies which may be introduced from time to time.

**Experience**:

- Hotel Paid Loyalty Program (Experience is highly desirable)
- Call Centre Management (Experience is highly desirable)
- Management of sales agents in a fast-paced B2C telesales environment

**Requirements**:

- Conscientious, self-motivated and dedicated
- Ability to set targets and have achieved them
- Conscientious, self-motivated and dedicated
- High level of integrity and loyalty
- Motivational and positive attitude
- Skilled in making sales and sales techniques
- Ability to analyse data to spot trends and anomalies and act upon it
- Effective written and verbal communication skills.
- Strong inter-personal, analytical and organizational skills.
- Solid understanding of Finance principals, ability to develop sales forecasts and meet profit margins.
- A “hands-on” individual who is self-motivated and with an entrepreneurial spirit.
- Strong quantitative, analytical, and conflict resolution abilities.
- Ability to work in a very fast-faced environment, has high energy, and able to work with and implement change.
- Proficiency in all Microsoft Office products (Word, Excel, PowerPoint, Outlook).
- Able to relocate and travel regularly.

Assets:

- Previous international work experience.
- Fluent in a second language (regional).
- Background within the hospitality, hotel and travel industry desirable.
- Knowledge of CRM technology.
- Prior proven track record work experience across multi-cultural environments within Asia is an advantage.

**We offer an attractive compensation package that includes base salary, generous incentives, and relocation.**

**Job Type**: Contract

Ability to commute/relocate:

- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)

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