Service Desk Operator

**Industry**: Hardware, Telecommunication
- ** Job Description**:

- Support global customers regarding incident, inquiry and request issues.
- Coordinate and be the contact point for global support teams in order to fulfill customer requirement.
- Escalate and follow up issues/projects with all related parties.
- Create, follow up, close ticket in system.
- English to Japanese translation and vice versa will be required in the operation from time to time.
- Perform tasks as assigned by supervisors.
- Be able to work in shift rotation, weekend and nightshift.
- ** Requirement**:

- [Must]
- Male or Female / 25-40 years old
- Bachelor's or Master's degree in Computer Engineering, Computer Science, Information Technology, Business Administration, Business Computer or related fields
- At least 3 years of working experience
- Required basic IT Knowledge, skill and literacy (Windows OS, PC, Network and any Cloud Service)
- Required basic Microsoft Office skill (Word, Excel, Power Point).
- Advantage: can use Japanese and English in business situation (means can discuss&Write&Read)
- ISMS(Information Security Management System)
- JLPT (Japanese Language Proficiency Test) N2+

[Advantage]
- Experience with service desk business field will be advantage
- Experience with IT business field will be advantage
- Experience with Information Security business field will be advantage

[Remark]
This position in contract 1 year
- ** English Level**: Level 4 - Conversational Level
- ** Other Language**: Thai, English
- ** Working Hour**: 08.30 ~ 17.30
- ** Holiday**:

- Irregular Shift
1, 7:00-16:00
2, 8:30-17:30
3, 11:00-20:00
4, 19:30-7:30 (night shift)
Night shift
①：Mon, Tue, Wed
②：The, Fri, Sat, Sun
- For night shift twice or third a month (Mon-Wed or Thu-Sun)
- If she/he working night shift, she/he take leave 2 days.

(For example: 1/11 night, 2/11 nigh, 3/11 night, 4/11 leave, 5/11 leave)
- ** Benefit**:

- Transportation fee
- Provident fund
- Training & Development working skill
- Health Insurance (Include spouse and child for permanent employee)
- Dental Treatment fee (Additional form Social Security Fund)
- Accident Insurance
- Cafeteria welfare 5,000 baht per year
- Bonus pay on June & December (2 times Depend on performance and profit)
- Marriage Welfare, Funeral Welfare, New born Welfare
- Company trip and New Year party
- Yearly Health Check Up
- Shift allowance 50 baht for day shift, 150 baht for night shift