Trade Desk Operations Specialist

4 days ago


Bangkok, Bangkok, Thailand EXANTE Full time

About EXANTE

EXANTE is a leading wealth technology company that provides cutting-edge trading solutions and B2B financial infrastructure, driving innovation through technology.

We offer a comprehensive suite of services, enabling direct market access to 1M+ financial instruments from a single multi-currency account, including stocks, ETFs, bonds, futures, and options.

We are a fast-growing global organization with over 600 employees across 70+ locations, representing 60 nationalities. Our guiding principles include:

  • We believe freedom is an inherent right
  • We are catalysts for change
  • We prioritize data privacy
  • We deliver exceptional customer experiences

We invest in our people's growth and development, recognizing that our employees are our greatest asset.

Join our community:
Explore career opportunities at EXANTE

About the Role

We seek a highly motivated and detail-oriented Trade Desk Operations Specialist to provide operational and technical support to our trading team. In this role, you will serve as a liaison between traders, IT, and operations, ensuring seamless trade execution and resolving technical and operational issues. Your ability to work under pressure, troubleshoot complex problems, and maintain a strong understanding of trading systems and financial markets will be critical to success.

Key Responsibilities:

  1. Trade Support: Monitor and manage trading activity across multiple platforms to ensure accurate and timely trade execution.
  2. Assist traders in resolving trade discrepancies, breaks, or errors by coordinating with internal and external counterparties.
  3. System Monitoring and Issue Resolution: Proactively monitor trading systems and applications to ensure optimal performance and uptime.
  4. Identify, troubleshoot, and escalate technical or operational issues to the relevant teams, ensuring prompt resolution.
  5. Client and Broker Liaison: Act as a point of contact for brokers, clients, and internal teams for trade-related queries and issues.
  6. Maintain strong relationships with external counterparties to facilitate smooth trade execution.
  7. Reporting and Documentation: Generate and distribute daily, weekly, and ad-hoc reports on trade performance, system metrics, and issue resolution.
  8. Document processes, workflows, and resolution steps to build a knowledge base for the trade desk.
  9. Compliance and Risk Management: Ensure all trading activities comply with regulatory and internal policies.
  10. Identify and report potential risks or breaches in compliance to appropriate stakeholders.

Requirements:

  • Bachelor's degree in Finance, Economics, Computer Science, or a related field.
  • 1-3 years of experience in trade support, operations, or a similar role within financial services.
  • Familiarity with trading platforms (e.g., Bloomberg, FIX Protocol, EMS/OMS systems) and financial instruments (e.g., equities, derivatives, FX).
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication skills to interact with technical and non-technical stakeholders.
  • Ability to multitask and work effectively under pressure in a fast-paced environment.
  • Proficiency in Excel and familiarity with programming languages (e.g., Python, SQL) is a plus.

Salary and Benefits:

Competitive salary: approximately $50,000 - $70,000 per annum, depending on experience and qualifications.

Corporate benefits, including health insurance, retirement plans, and paid time off.

Opportunities for professional growth and development.

Global career opportunities with a dynamic and innovative company.

A truly inspiring culture, pleasant and informal work environment.

Ongoing education and training programs.

Network and connect with colleagues in corporate events.



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