IT Support Specialist

2 weeks ago


Bangkok, Bangkok, Thailand Manatal Co LTD Full time
Job Title: Senior IT Helpdesk

Manatal is a leading HRTech software service company headquartered in Bangkok, Thailand. Our mission is to transform the hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike.

Key Responsibilities
  • Install, upgrade, support, and troubleshoot software/firmware for company-managed assets.
  • Use tools and methodologies to load, copy and customize operating system configurations for deployment.
  • Perform remedial repairs and preventative maintenance on computers, laptops, printers, and any other authorized equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Coordinate with vendors to support and resolve technical issues.
  • Resolve and update Service Desk tickets within SLA and update stakeholders for L1/P1 cases.
Operational Support
  • Provide friendly, courteous, and quality systems support to all employees.
  • Smoothly manage onboarding and off-boarding processes, guiding new employees through our ecosystem.
  • Ensure all internal tools and software are updated.
  • Work with the Senior HR Manager to perform operational tasks related to health & safety.
  • Responsible for tracking hardware, software inventory and access records.
  • Coordinate with Finance to facilitate payment approvals, equipment purchases, and budget tracking related to HR operations and employee needs.
Requirements
  • Excellent command of English, with clear and concise communication.
  • Fluent-Native level of Thai language.
  • Experience in managing a technology Service Desk or Help Desk preferred.
  • Bachelor's degree in Computer Science, Information Technology or other related fields.
  • Ability to build effective, collaborative professional relationships with clients and colleagues.
  • Comfortable working autonomously to prioritize workload and tasks efficiently.
  • Willingness to take on complex issues, and projects and offer creative solutions.
Why Work with Manatal?
  • Well-funded start-up backed by Surge & Sequoia.
  • Part of one of the fastest-growing B2B SaaS start-ups in the region.
  • Collaborate with talented individuals in the industry.
  • Join a lively and highly international team.
  • Indulge in a challenging and innovative working culture.
  • Attractive medical healthcare plan.
  • Personal development allowance.
  • 2 weeks of work from anywhere per year.


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