IT Helpdesk Operations Manager
6 days ago
Manatal Co LTD is seeking a highly skilled IT Helpdesk Operations Manager to join our team in Bangkok, Thailand.
Company OverviewManatal is an innovative HRTech software service company that aims to transform the hiring process with its AI-powered application tracking system. As one of the fastest-growing start-ups in the region, we are backed by top investors and have a global presence.
SalaryWe offer a competitive salary range of $45,000 - $65,000 per annum, depending on experience. This figure takes into account the cost of living in Bangkok and industry standards.
Job Responsibilities- IT Support
- Install, upgrade, support, and troubleshoot software/firmware for company-managed assets.
- Use tools and methodologies to load, copy and customize operating system configurations for deployment.
- Performs remedial repairs and preventative maintenance on computers, laptops, printers, and any other authorized equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Coordinate with vendor(s) to support and resolve technical issues.
- Resolve and update Service Desk tickets within SLA and update stakeholders for L1/P1 cases.
- Operational Support
- Provide friendly, courteous, and quality systems support to all employees.
- Smoothly manage onboarding and off-boarding processes, guiding new employees through our ecosystem.
- Ensure all internal tools and software are updated.
- Working with the Senior HR Manager to perform operational tasks related to health & safety.
- Responsible for tracking hardware, software inventory and access records.
- Coordinating with Finance to facilitate payment approvals, equipment purchases, and budget tracking related to HR operations and employee needs.
- English Proficiency
- Excellent command of English, with clear and concise communication.
- Thai Language Skills
- Fluent-Native level of Thai language.
- Technical Experience
- Experience in managing a technology Service Desk or Help Desk preferred (e.g. Jira Service Desk, ZenDesk or similar tools)
- Educational Qualifications
- Bachelor's degree in Computer Science, Information Technology or other related fields.
- Soft Skills
- Ability to build effective, collaborative professional relationships with clients and colleagues.
- Comfortable working autonomously to prioritize workload and tasks efficiently.
- Willingness to take on complex issues, and projects and offer creative solutions.
- Motivated and highly focused towards achieving objectives to meet targets.
- Open to new challenges, developing, and supporting the introduction and implementation of new processes, methods or technologies.
- Detailed orientated and driven to complete projects at high standards whilst meeting deadlines.
- Flexible mindset with the willingness to facilitate and assist with tasks across hybrid teams (Engineering, Human Resources & Operations)
- Attractive Medical Healthcare Plan
- Well-funded start-up backed by Surge & Sequoia
- Personal Development Allowance
- Be part of one of the fastest-growing B2B SaaS start-ups in the region
- Remote Work Option
- You will be collaborating with talented individuals in the industry
- Fun Team-Building Activities
- Join a lively and highly international team
- Company Trip
- Indulge in a challenging and innovative working culture
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