Technical Support Specialist
4 weeks ago
At Manatal Co LTD, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their smooth onboarding experience with our AI-powered application tracking system.
Key Responsibilities:
- Partner with our Customer Success team to resolve complex technical challenges and provide top-notch support to our clients.
- Assist clients with their onboarding process by preparing data migration projects and analyzing large datasets.
- Support the Customer Success team by joining client calls to provide recommendations on how to best leverage our platform for their needs.
- Liaise with the internal team to improve the customer experience based on customer feedback.
- Liaise with the Product team to vet incoming product requests and ensure we continuously enhance our platform based on deep customer understanding.
Requirements:
- Fluency in English (written and verbal).
- Experience working in a product or support role with a technical foundation.
- Strong exposure to customers and managed independently customer calls for resolving complex technical issues or product questions.
- Empathy for customers to understand their problems and translate them into engineering and product requests.
- The ability to learn quickly and grow product knowledge steadily to best advise clients to leverage our platform to the fullest.
- Hands-on experience with debugging complex technical issues.
- Experience with APIs (understanding how APIs work, understanding how to leverage API integrations for enhancing the customer's workflows).
- Experience with Databases (Postgres, MySQL, Microsoft SQL Server) for analyzing large datasets.
- Experience working with Jira and Jira Service Desk for internal team communication.
- Willingness to work on a shift basis between 3 pm to midnight Bangkok time.
Why Work with Manatal Co LTD:
- Well-funded start-up backed by Surge & Sequoia.
- Be part of one of the fastest-growing B2B SaaS start-ups in the region.
- You will be collaborating with talented individuals in the industry.
- Join a lively and highly international team.
- Indulge in a challenging and innovative working culture.
- Attractive medical healthcare plan.
- Personal development allowance.
- 2 weeks of work from anywhere per year.
- Regular fun team-building activities.
- Company trip.
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