Technical Support Specialist

4 weeks ago


Bangkok, Bangkok, Thailand Manatal Co LTD Full time
Job Title: Technical Support Specialist

At Manatal Co LTD, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their smooth onboarding experience with our AI-powered application tracking system.

Key Responsibilities:

  • Partner with our Customer Success team to resolve complex technical challenges and provide top-notch support to our clients.
  • Assist clients with their onboarding process by preparing data migration projects and analyzing large datasets.
  • Support the Customer Success team by joining client calls to provide recommendations on how to best leverage our platform for their needs.
  • Liaise with the internal team to improve the customer experience based on customer feedback.
  • Liaise with the Product team to vet incoming product requests and ensure we continuously enhance our platform based on deep customer understanding.

Requirements:

  • Fluency in English (written and verbal).
  • Experience working in a product or support role with a technical foundation.
  • Strong exposure to customers and managed independently customer calls for resolving complex technical issues or product questions.
  • Empathy for customers to understand their problems and translate them into engineering and product requests.
  • The ability to learn quickly and grow product knowledge steadily to best advise clients to leverage our platform to the fullest.
  • Hands-on experience with debugging complex technical issues.
  • Experience with APIs (understanding how APIs work, understanding how to leverage API integrations for enhancing the customer's workflows).
  • Experience with Databases (Postgres, MySQL, Microsoft SQL Server) for analyzing large datasets.
  • Experience working with Jira and Jira Service Desk for internal team communication.
  • Willingness to work on a shift basis between 3 pm to midnight Bangkok time.

Why Work with Manatal Co LTD:

  • Well-funded start-up backed by Surge & Sequoia.
  • Be part of one of the fastest-growing B2B SaaS start-ups in the region.
  • You will be collaborating with talented individuals in the industry.
  • Join a lively and highly international team.
  • Indulge in a challenging and innovative working culture.
  • Attractive medical healthcare plan.
  • Personal development allowance.
  • 2 weeks of work from anywhere per year.
  • Regular fun team-building activities.
  • Company trip.


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