Officer, Consumer Quality Engineer

4 weeks ago

Bangkok, Bangkok, Thailand Pandora Full time

Job role summary: Support quality management and operational processes in a dynamic team environment, utilizing collaboration and communication skills to drive improvement initiatives and enhance customer satisfaction.

Key responsibilities:

  • Monitor RMA performance and support RCI actions to ensure timely completion and adherence to targets.
  • Provide administrative support for project initiation, documentation, and deliverable tracking, collaborating with cross-functional teams to gather data, conduct analysis, and prepare reports for strategic decision-making.
  • Develop and maintain organized, clear, and structured PowerPoint presentations for operational procedures and meetings.
  • Assist in maintaining, building, and beautifying the company's online digital platform.
  • Identify trends and insights from customer feedback and quality data, supporting the implementation of improvement initiatives.
  • Coordinate with stakeholders to drive change related to trending topics and quality improvement opportunities.
  • Disseminate tools, resources, and knowledge to consumer-facing and DC channels to address product quality queries effectively.
  • Foster cross-functional collaboration by scheduling meetings, preparing agendas, and documenting action items.
  • Maintain transparency and inclusion across departments by sharing updates, progress reports, and relevant information.
  • Serve as a liaison between the CQE team and other departments, ensuring alignment and coordination of efforts.
  • Engage in continuous learning and development to enhance skills and knowledge relevant to quality management and support functions.
  • Provide assistance to team members as needed, contributing to a positive and collaborative work environment.
  • Uphold the company's culture of trust, teamwork, and innovation through active participation and contribution to team initiatives.
  • Manage the internal quality inquiry channel, promptly responding to inquiries within designated timelines.
  • Coordinate investigations, gather relevant information, and facilitate resolution of customer inquiries.

Required qualifications:

  • Bachelor's degree in Marketing, creative content, or similar fields, or engineering or science fields.
  • Experience in web design and AI, communications, and content creation.
  • Strong English language communication and people skills, confident cross-functional collaborator, and ability to convey information clearly and concisely.
  • 1-2 years of experience in customer quality, quality engineer, marketing, and content creation, or collaborative creative fields.
  • Experience in a multinational company.
  • Experience leading project/activity with cross-functional teams.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in data analysis and reporting tools, with the ability to interpret and present findings effectively.
  • Attention to detail and accuracy in handling information and documentation.
  • Basic statistics, data analysis, problem-solving knowledge.
  • Good leadership and teamwork skills.
  • Able to work under pressure and meet deadlines.

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