Assistant) Officer, Business Travel Services

2 weeks ago


กรงเทพมหานคร, Thailand PTTEP Full time

PTTEP Services Limited

**Job Purpose**:
To support users in hotel room and air-ticket reservations for both domestic and international business trips, ensuring seamless travel arrangements in compliance with company policies and regulations.

**Key Accountabilities**:

- o Provide users with information related to hotel room and air-ticket reservations, including domestic and international flight schedules, lists of hotels with corporate rates, required travel documents, boarding rules, and prohibitions.
- Facilitate users in coordinating with travel agencies, airlines, and hotels for bookings, ticket issuance, and refunds (if applicable).
- Standby 24/7 on a rotation basis as a helpdesk to address urgent travel-related inquiries or issues.
- Arrange and coordinate events as assigned, including those in upcountry locations, ensuring all logístical requirements are met.
- Advise and recommend users on company rules, regulations, and best practices related to hotel and airline selection, reservations, and travel arrangements.
- Participate in hotel inspections as assigned by the supervisor to ensure quality and compliance with company standards.
- Verify invoices and clear business travel expenses in compliance with company policies.
- Contribute to the achievement of the department’s objectives by ensuring efficient and accurate travel arrangements.

**Professional Knowledge & Experiences**:

- o Bachelor of Arts (BA) in Tourism or higher in a related field.
- Minimum of 10 years of experience in travel coordination, ticketing processes, or related roles (experience as a ticket agent or with hotel wholesalers is preferred).
- In-depth knowledge of Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo, and related skills in airline ticketing, hotel bookings, and travel itinerary management.
- Familiarity with commercial plane types, specifications, air ticket bookings, hotel safety inspections, terms and conditions, ISOS, IATA standards, cost optimization, and travel technology.
- Excellent communication, interpersonal, and customer service skills.
- Service-minded with a proactive and solution-oriented approach.
- Patience and the ability to handle complex or challenging situations with a calm and professional demeanor.
- Proven ability to work as part of a team, demonstrating collaboration, adaptability, and a proactive attitude.

**Job End Results**:

- Ensure the accuracy and smoothness of business travel arrangements.
- Provide timely confirmation or cancellation of travel arrangements to users.
- Resolve travel-related issues promptly through 24/7 support on a rotation basis.
- Offer well-reasoned advice and recommendations to users regarding company rules, regulations, and practices for travel arrangements.
- Maintain strong relationships with travel agencies and government authorities to ensure smooth operations and coordination.
- Keep up-to-date information on schedules, rules, and obligations related to business travel.
- Ensure compliance with company policies, rules, and regulations.
- Maintain quality standards through hotel inspections and invoice verification.

**Work Location**:
Bangkok-Thailand



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