Executive, Product Complaint

4 months ago


บงกม กรงเทพมหานคร, Thailand Lotus's (Ek-Chai Distribution System Co., Ltd.) Full time

Store complaint management (pull the log all product category from Service desk system to technical team urgent investigation & set action quick to store) by follow store complaint closing (SLA 24 hrs) and create summary report (weekly, monthly).
Collaborate with commercial team to inform monthly Fresh CN & Technical charge report.
Closely co-ordinate and follow up with Technical team (WL2) in order to create Emergency Product Withdrawal (EPW) form and communicate with store.
Provide KPI dashboard data to support team including Site management, QC rejection, Store complaint, Product monitoring program, Emergency Product Withdrawal (EPW).
Collaborate with external laboratory to support Product Monitoring Program (PMP plan).
Manage team budget and contact with external agency to reserve air ticket, hotel and rental car.
Complete other assigned tasks.
Bachelor degree in food science or food related.
Experience in food factory or retail business and do quality system and database analysis.
Working experience in related field at least 1 year.
Good communication and Enhance connection with team; Quality, Commercial, Finance, Support office, Procurement, Office service etc..
Proficiency in MS office, PowerBI.
Demonstrated negotiation, presentation, project management skills.
High energy, positive attitude, proactive, flexibility and effectiveness.
Ability to effectively manage mini projects and good human relation.
Lotus's
Ek-Chai Distribution System Co., Ltd.
Buengkum, Bangkok 10230, Thailand
**Job skills required**: Finance, Procurement, Negotiation
**Job skills preferred**: Project Management



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