Call Center Manager

5 months ago


พทยา ชลบร, Thailand Coachhire.com.au Full time

The Call Centre Manager position involves managing a growing team of 20 sales staff and team leaders with some key elements listed below
- Deliver training to sales staff
- React to issues and info as it occurs, feeding back to Sales Director and making recommendations
- Oversee and ensure the smooth functioning of sales teams
- Generate client proposals and agreements
- Handle issues and complaints related to sales (work with operations and customer success teams) - take steps to stop recurrence
- Maintain and keep updated supportive techs
- Carry out weekly and monthly meetings with Inbound team leaders
- Review reports and suggest training - evaluate performance vs projection - identify strengths and areas for improvement
- Ensure policies and processes are followed
- Individual review with each sales staff member monthly to ensure skills progression, development, and best practice. Follow up with ongoing training and mentorship - (20 staff, 4 - 6 hours each review/appraisal, this takes up 50% of CCM time)
- Weekly meetings with Team Leaders and team to share updates, discuss sales techniques, and address challenges
- Monitor leads daily and works with marketing to ensure targets can be achieved
- Provide regular feedback and coaching to team leaders and sales staff.
- Develop and maintain call center scripts and knowledge bases
- Ensure new tech and processes are implemented and followed
- Job assessments - provide feedback on what we can do better
- Hands-on involvement including demos and meetings with critical clients
- Support new staff to competence after basic training
- Interpret sales data to ensure team development and better allocation of work and resource optimization (individual strengths, locations, job types)
- Represent the Inbound team in management meetings
- Monitor pricing, meet with team leaders and operations - ensure accuracy

This is NOT an entry-level position, we are seeking experienced managers with direct experience in sales and at least 5 years track record in similar roles. The position requires someone flexible as hours can vary based on the needs of the sales teams and business.

The role is full-time and office-based in Pattaya. Open to Thai and foreigners with all benefits in place such as social payments, healthcare, paid holidays, sick leave, and work permit.

Pay will be discussed with those that are invited to the interview stage. Applications are invited until 25/08/23 with interviews starting WC 28/08/23. You will be asked to complete a skills assessment before your interview.

**Salary**: ฿100,000.00 - ฿300,000.00 per month

Ability to commute/relocate:

- พัทยา, ชลบุรี: Reliably commute or planning to relocate before starting work (required)


  • Assistant Manager

    2 months ago


    พัทยา, ชลบุรี, Thailand Andaz Pattaya, Jomtien Full time

    Summary As an Assistant Manager - Guest Service Center, you will play a crucial role in overseeing the daily operations of our communications team, ensuring seamless communication between guests and the hotel. Your responsibilities will include managing the operator team, handling guest inquiries, and ensuring that all communication channels operate...


  • พัทยา, ชลบุรี, Thailand Hilton Full time

    MAGIC Call Center Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...


  • พัทยา, ชลบุรี, Thailand Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Telephone Crew

    5 months ago


    พัทยา, ชลบุรี, Thailand HPL Hotels and Resort Full time

    Hard Rock Hotel & Cafe Pattaya is looking for a Telephone Crew to be another member of our team and be a part of this cultural icon. As a member of our team, you need to be good at your job, have a passion for it, be who you are and able to work within the company values. Telephone Crew will be responsible for the roles and possess the following...


  • ชลบุรี, Thailand Home Product Center (Public) Co., Ltd. Full time

    บริษัท: - Home Product Center (Public) Co., Ltd. - รายละเอียดงาน: - ผลักดันยอดขาย ควบคุมทีมงาน - อัตรา: - 10 ตำแหน่ง - เงินเดือน: - 17,000 - 20,000 บาท - สถานที่ปฏิบัติงาน: -...


  • ชลบุรี, Thailand Home Product Center (Public) Co., Ltd. Full time

    บริษัท: - Home Product Center (Public) Co., Ltd. - รายละเอียดงาน: - แนะนำสินค้าและบริการ - รับชำระเงิน - ออกใบกำกับภาษี,ใบเสร็จรับเงิน - ตรวจรับตรวจนับสินค้า -...


  • ชลบุรี, Thailand Home Product Center (Public) Co., Ltd. Full time

    บริษัท: - Home Product Center (Public) Co., Ltd. - รายละเอียดงาน: - ผลักดันยอดขาย - ควบคุมทีมงาน - อัตรา: - 10 ตำแหน่ง - เงินเดือน: - 17,000 - 20,000 บาท - สถานที่ปฏิบัติงาน: -...


  • ชลบุรี, Thailand PRTR Full time

    Our client is the world’s leading manufacturer of standard parts of heavy machinery products for construction and mining developed specifically to support a variety of usage. **Responsibilities** Touch point of supporting Sales and Marketing for achieving the company goals by promptly data providing and cooperating with all related departments (internal/...


  • ชลบุรี, Thailand NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...


  • พัทยา, ชลบุรี, Thailand Andaz Pattaya Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Recreation is responsible to assist the Recreation Manager in planning, organizing and monitoring all recreational...

  • Outlet Manager

    5 months ago


    พัทยา, ชลบุรี, Thailand Andaz Pattaya Full time

    Summary **Scope and General Purpose of Job;** To manage the assigned outlet as a successful independent profit center, in line with the outlet’s operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet. Outlet Manager will also be...


  • พัทยา, ชลบุรี, Thailand eZee Technosys Pvt. Ltd. Full time

    **Responsibilities** - Follow up on inbound marketing leads and identify qualified opportunities providing appropriate levels of information at the right time for interested prospects - Cold calls into prospects generated by a variety of outside sources - Profile strategic accounts identify key individuals, research and obtain business requirements, and...


  • ชลบุรี, Thailand NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...


  • พัทยา, ชลบุรี, Thailand eZee Technosys Pvt. Ltd. Full time

    **Overview**: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium sized accommodation businesses. With more than 390+Team members, 20+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages...

  • Sommelier

    2 months ago


    พัทยา, ชลบุรี, Thailand Andaz Pattaya, Jomtien Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Sommelier is responsible to assist the Outlet Manager in managing the assigned outlet as a successful independent profit center, in...

  • Human Resources Clerk

    2 months ago


    พัทยา, ชลบุรี, Thailand Hilton Full time

    Human Resources Clerk The Human Resources Representative / Clerk primary responsibility is to answer all incoming phone calls to the Human Resources Department and then forward to the appropriate Human Resources Official manager. Also, to greet all incoming guests into the Human Resources Office. **What will I be doing?** The Human Resources...

  • Customer Service

    4 months ago


    เมืองชลบุรี, ชลบุรี, Thailand บริษัท เจวาย เอ็กซ์เพรส จำกัด Full time

    Customer Service (ประจำคลังเกตเวย์ชลบุรี) รับสมัครด่วน สถานที่ปฏิบัติงาน : ชลบุรี(เมืองชลบุรี) สาขาอาชีพหลัก : บริการลูกค้า/ลูกค้าสัมพันธ์/Call...


  • บางละมุง, ชลบุรี, Thailand บริษัท อาทออฟเซอร์เจอร์รี่ จำกัด Full time

    รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:5 ตำแหน่ง**สถานที่ปฏิบัติงาน **:ชลบุรี(บางละมุง)**เงินเดือน(บาท) **:ตามตกลง**วันหยุด...


  • พัทยา, ชลบุรี, Thailand Andaz Pattaya Full time

    Summary Scope and General Purpose of Job: To provide efficient administrative support to the Director of Food & Beverage and Executive Chef. Main Duties - Ensures that administrative inventory items i.e. office supplies, are stored properly and utilized accordingly to minimise wastage and spoilage. - Routes all incoming and outgoing mail as well as...

  • Junior UX/UI Designer

    2 months ago


    พัทยา, ชลบุรี, Thailand PPCnSEO Co.,Ltd. Full time

    Collaborate with the UX/UI design team to conceptualize and create intuitive, user-centric designs for digital products and platforms. - Assist in conducting user research, usability testing, and competitor analysis to inform design decisions. - Contribute to the creation of wireframes, prototypes, and mockups to visualize design concepts and interactions. -...