Magic Call Center Agent
7 months ago
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Operator organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures.
**What will I be doing?**
As the Operator, you will be responsible for performing the following tasks to the highest standards:
- Actively seeking verbal feedback from customers and team members at every opportunity.
- Agree on and implement actions to make improvements to customer service.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Handle complaints promptly and efficiently, taking the necessary action and informing the Duty Manager to follow-up where appropriate.
- Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
- Positively deal with and learn from customers' complaints and comments with follow-up and feedback to the Supervisor.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
- Handle all internal and external guest enquiries promptly with mínimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
- Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
- Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
- Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
- Be proactive towards customers, assisting them with any reasonable requests.
- Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
- Familiar with operating the telephone, HotSOS, OnQ PM and Micros system.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Take on an active role in the Guest Service Centre.
- Describe, assign and delegate duties and authority for the operation of the department at all times.
- Understand the situation in other departments and their implications for your own department.
- Plan ahead and ensure adequate resources are available.
- Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
- Communicate effectively with F&B; and Kitchen teams to ensure in-room dining's quality and effectiveness.
- Ensure that the shift is reviewed, handovers and briefings are carried out.
- Maintain in-depth technical knowledge and skills required for the job.
- Maintain guest histories to assist with returning guests.
- Attend and participate in regular operational and hotel meetings.
- Carry out any other reasonable duties and responsibilities as requested by the Communication Supervisor.
- Understand the goals of the hotel and the department's role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
- Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
- Be aware of potential highs and lows in the business.
- Create an environment where "everyone sells".
- Forecasting potential costs.
- Following company control procedures, controlling costs without compromising standards.
- Understand the quantity and quality of people needed to operate the department.
- Regularly review individual and team performance against objectives and provide feedback.
- Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual trainin
-
Magic Call Center Agent
7 months ago
พัทยา, ชลบุรี, Thailand Hilton Full timeMAGIC Call Center Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
-
Magic Call Center Agent
17 hours ago
พัทยา, ชลบุรี, Thailand Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Starvoice Agent
1 week ago
พัทยา, ชลบุรี, Thailand Cape Dara Resort Full timeJob Summary and Responsibilities Provide all communications both external and internal professionally and with the good level of language skills. Operate the hotel switchboard, incoming and outgoing faxes, hotel’s paging system. Records and transfers calls. Provide telephone services and information to guests. Provides all charges are allocated in...
-
Call Center Manager
1 week ago
ชลบุรี, Thailand บริษัท รู้ใจ จำกัด Full time**Responsibilities** Providing high quality leadership to manage and is accountable for all aspects of the departmental performance to maximise Customer satisfaction, Employee Satisfaction, Technology Utilization to ensure high Productivity, Quality and Operational Efficiency in Cost Effective manner. The Objective is to do everything possible to attain...
-
Rock Agent- Ticket Agent
7 months ago
พัทยา, ชลบุรี, Thailand HPL Hotels and Resort Full timeHard Rock Hotel & Cafe Pattaya is looking for a Rock Agent - Ticket Agent to be another member of team and be a part of this cultural icon. As one of the leaders, you need to be good at your job, have a passion for it, be who you are and able to work within the company values. Rock Agent - Ticket Agent will be responsible for the roles and possess the...
-
Avani Service Center
7 months ago
พัทยา, ชลบุรี, Thailand Avani Full timeCompany Description AVANI offers relaxed comfort and contemporary style in city and resort destinations to guests who value the details that matter. Whoever our guests may be, AVANI offers a product to suit them. Whether it’s business travelers in town for a meeting, a family on vacation, or a company looking for a conference location, AVANI will be...
-
Guest Service Agent
7 months ago
พัทยา, ชลบุรี, Thailand HPL Hotels and Resort Full timeHard Rock Hotel & Cafe Pattaya is looking for a Guest Service Agent to be another member of our team and be a part of this cultural icon. As a member of our team, you need to be good at your job, have a passion for it, be who you are and able to work within the company values. Guest Service Agent will be responsible for the roles and possess the following...
-
Assistant Manager
4 months ago
พัทยา, ชลบุรี, Thailand Andaz Pattaya, Jomtien Full timeSummary As an Assistant Manager - Guest Service Center, you will play a crucial role in overseeing the daily operations of our communications team, ensuring seamless communication between guests and the hotel. Your responsibilities will include managing the operator team, handling guest inquiries, and ensuring that all communication channels operate...
-
Rock Agent
6 days ago
พัทยา, ชลบุรี, Thailand HPL Hotels and Resort Full timeHard Rock Hotel & Cafe Pattaya is looking for a Rock Agent - Gym Instructor to be another member of team and be a part of this cultural icon. As one of the leaders, you need to be good at your job, have a passion for it, be who you are and able to work within the company values. Rock Agent - Gym Instructor will be responsible for the roles and possess the...
-
Guest Relation Officer
2 days ago
พัทยา, ชลบุรี, Thailand Avani Full timeCompany Description AVANI offers relaxed comfort and contemporary style in city and resort destinations to guests who value the details that matter. Whoever our guests may be, AVANI offers a product to suit them. Whether it’s business travelers in town for a meeting, a family on vacation, or a company looking for a conference location, AVANI will be...
-
Telephone Crew
7 months ago
พัทยา, ชลบุรี, Thailand HPL Hotels and Resort Full timeHard Rock Hotel & Cafe Pattaya is looking for a Telephone Crew to be another member of our team and be a part of this cultural icon. As a member of our team, you need to be good at your job, have a passion for it, be who you are and able to work within the company values. Telephone Crew will be responsible for the roles and possess the following...
-
Medical Representative
1 month ago
ชลบุรี, Thailand Merck Group Full timeWork Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich...
-
Customer Service
6 months ago
เมืองชลบุรี, ชลบุรี, Thailand บริษัท เจวาย เอ็กซ์เพรส จำกัด Full timeCustomer Service (ประจำคลังเกตเวย์ชลบุรี) รับสมัครด่วน สถานที่ปฏิบัติงาน : ชลบุรี(เมืองชลบุรี) สาขาอาชีพหลัก : บริการลูกค้า/ลูกค้าสัมพันธ์/Call...
-
ช่างตรวจสถาพรถ
1 week ago
ชลบุรี, Thailand บริษัท บอส์ส พัทยา ไดร์ฟเวอร์ จำกัด Full time**รายละเอียดงาน**: ช่างตรวจสภาพรถเอกชน ประจำสาขาในเขตพัทยา สัตหีบ จ.ชลบุรี และเขตจ.ระยอง สอบถาม Call Center 086-3053584 **คุณสมบัติผู้สมัคร**: -...
-
Sale Admin ขายศัลยกรรม
7 months ago
บางละมุง, ชลบุรี, Thailand บริษัท อาทออฟเซอร์เจอร์รี่ จำกัด Full timeรายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:5 ตำแหน่ง**สถานที่ปฏิบัติงาน **:ชลบุรี(บางละมุง)**เงินเดือน(บาท) **:ตามตกลง**วันหยุด...
-
Medical Representative
7 months ago
ชลบุรี, Thailand Merck KGaA Full timeWork Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans '“ so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix...
-
Medical Representative
1 week ago
ชลบุรี, Thailand Merck KGaA Darmstadt Germany Full timeWork Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...
-
Medical Representative
7 months ago
ชลบุรี, Thailand Merck KGaA Full timeWork Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans '“ so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix...
-
[continuous Openings] Medical Representative Bkk
7 months ago
ชลบุรี, Thailand Merck KGaA Darmstadt Germany Full timeWork Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...
-
Planning & Call Center Manager
7 months ago
ชลบุรี, Thailand PRTR Full timeOur client is the world’s leading manufacturer of standard parts of heavy machinery products for construction and mining developed specifically to support a variety of usage. **Responsibilities** Touch point of supporting Sales and Marketing for achieving the company goals by promptly data providing and cooperating with all related departments (internal/...