Head, Customer Experience and Recovery

Manage and find ways to figure out its NPL portfolio to achieve NPL reduction and credit cost write back as targeted - Negotiate with NPL customers to understand customer’s hardship and come up with proper solution to assist customer to deal with their financial difficulty thru MRP - Prepare and propose disposition memo for seeking approval from respective...

Provide comprehensive administrative support to the Head by managing their schedule, appointments, and meetings. - Act as a liaison between the Head and internal/external stakeholders. - Schedule and coordinate meetings, conferences, and travel arrangements. - Prepare meeting agendas, take minutes (if needed), and ensure follow-up on action items. - Maintain...

หน้าที่รับผิดชอบ - Analyses and evaluates performance of Outsource Agent (OA), prepare summary report for present to Management team. - Analyses data, design, initiate, and create all reports to support and enhance performance of Execution and Mediation team. - Coordinate with Legal Execution Department to arrange Debt...

To follow up the contracts with the subcontractor - To establish and maintain professional relations with the subcontractor. - To have the overall responsibility for delivering the contract object according to agreed quality and time with an acceptable HSE performance. - To control and make sure that the subcontractor complies with the HSE and QA...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction - The Customer Experience (CX) team is responsible for steering and improving the overall Customer experience on Lazada. The main KPI of the team is the Net Promoter Score (NPS) and Product Satisfaction (PSAT), and our objective is to ensure that customers...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Company Introduction - Founded in 2012, Lazada Group is the leading e-commerce platform in Southeast Asia. It is accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments...

**Job Purposes**: Oversee overall customer experience including system interface flow. Ensures customer satisfaction with all touch points within the terminal and employee/ customer interaction on all platforms of interfaces to create brand awareness, great customer experience and maximize transactions. **Key Roles and Responsibilities**: - Oversee overall...

Identify key partners to develop Retail Bundle rollout. Perform due diligence across legal, compliance, financial, business strategy, and sustainability models. Ensure platform integration within UOB systems. Ensure platform integration across third party partners. Construct, develop, and rollout distribution and coverage model. Create and rollout 360*...

**In this position you will.... Play a pivotal role in driving customer satisfaction and retention. You will manage and monitor and analyze key performance indicators (KPIs) related to claim processes, engagement, and satisfaction. You'll then leverage these insights to present actionable reports to local and regional Operations Heads, collaborate closely...

Location: **Thailand** - Department: Customer Service- Location: Thailand- The Customer Experience (CX) team is responsible for steering and improving the overall Customer experience on Lazada. The main KPI of the team is the Net Promoter Score (NPS) and Product Satisfaction (PSAT), and our objective is to ensure that customers have a flawless and effortless...

Massage therapist needed for wellness center in Doha, Qatar **Requirements**: - Recognized training or certification in massage, cupping & scrapping techniques is a plus - Certification or diploma in a recognized professional association in massage - 5+ years of experience as a massage therapist What we offer: - Commision from each therapy -...

**Job Purposes**: Manage and implement directions to customer service operations and coordination with relevant functions internal and external branch, in order to create alignment of standards, satisfy customers, and achieve goals **Key Roles and Responsibilities**: - Implement plans and directions to manage operations of customer service to ensure...

A 5-Star Hotel in Thailand is opening soon and urgently looking to hire a General Manager. **Job Description & Requirements**: - Responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. - Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest...

Manage portfolio of given legal cases with the view of ensuring that STAMC legal right is suitably enforced - Liaise with recovery officers from Corporate / SME / Retail Secured and Retail Unsecured Recovery in the event of negotiation for debt repayment with customers - To generate reports for management as and when necessary - Maintain proper filings and...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

**Aufgaben** **Delivery as per Regional Commercial Budget** - Lead and set direction for the Regional Sales Team according to budget - both on delivering volume and growing revenue as well as optimizing gross profits - Coach and drive sales team to sell and grow LSPP activities including supply chain, 4PL and local products - Define and set targets for...

หน้าที่รับผิดชอบ - Controlling and monitoring Mediation and Execution Outsource Agent to follow up debt from customer through Mediation or Execution process. - Leading, controlling, guiding and give advice to Mediation and Execution Team members as Team Leader. - Finds new method or new solution to increase recovery to reach...

**In this position you will.... lead and implement customer engagement strategies to improve satisfaction and retention. You will manage and monitor key performance indicators (KPIs) related to claim processes, customer engagement and satisfaction, report on progress to operations head in local and regional, and work closely with cross-functional teams to...

Elevate and refresh Pomelo's content strategy across all channels. Plan, develop, and execute a social media strategy that broadens and elevates Pomelo brand awareness, as well as boosting reach and engagement. Play a key part in building and executing the marketing strategy for Pomelo brand & with other Marketing leads. Oversee content on all Pomelo...

**รายละเอียด**: **Head of Sourcing Team** **หน้าที่ความรับผิดชอบ**: **1. เป็นที่ปรึกษา ให้กับทีม ลูกค้า ซัพพลายเออร์ สื่อสารงานอย่างมีประสิทธิภาพ...