Logistics Operations Support
4 weeks ago
DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Act as a ground team help desk to support and ensure smooth operations on a daily basis
- Coordinate closely with the internal team and external parties to solve operational issues in a timely manner
- Review, audit, and collect staff compliance issues and coordinating with HR team on staff punishment
- Coordinate with related parties on the investigation of SOP and any discrepancies
- Build and maintain strong relationships with the ground team through regular communications
- Manage ad-hoc projects or assignments as needed
**Requirements**:
- Bachelor's degree or equivalent in related fields
- Excellent communication and people management skills
- Experience in the logistics industry, especially Express business is a plus
- Basic Microsoft Office/Google G-Suite is required (Especially, Excel and Google Sheet)
- Excellent organization skills with high attention to detail
- Strong ability to multitask, prioritize, and execute
- Self-starter with strong analytical and problem-solving skills
- Can-do attitude, Ability to work under pressure and in a fast-paced environment
- Can work in both team setting and independently with less supervision
- Be able to work 6 days per week. Flexible in working days
- Street smart and be able to be on ground
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