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Logistic Operation Support

3 weeks ago

กรงเทพมหานคร, Thailand Shopee Full time

Department Operations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Responsible to support Operation team to investigate product issue and find the workaround to minimize the effect
- Responsible to monitor the systems integration between ASM and SPX's systems Support Engineer team to testing the New product feature
- Investigate claims related to loss orders due to logistics related issue and align with CX team
- Support operation team to other issues that related

**Requirements**:

- Bachelor's degree
- Experience in the logistics industry, especially Express business is a plus
- Good interpersonal, communication, problem solving and and data analytical skills
- Capability to communicate clearly, concisely and effectively
- Good team work and can do attitude
- Experienced in MS Excel